Frequently Asked Questions

To assist you with your new Kogan Product, we have compiled a list of some of the most common questions we receive from customers.
These questions have been divided into the following categories:

Televisions
EZINAV GPS
Digital Photo Frames
Full High Definition Camcorder

If your question is not in the list below please email support@kogan.com.au

Televisions

Q: I have connected my TV to the antenna and I am getting a “No Signal” message. What do I do?
Could you please do the following:
Go to LCD-Menu => TV => Channels => Channel Scan and press Enter?

It will tune all the channels for you.

Q: How do I turn on my Kogan TV?

Models: HD26, HD32, KEVIN37, 1080P 47”
There is a switch under the right speaker of the TV. Could you please make sure that it is On? If you slide your hand under the right speaker you will be able to locate it.
Models: PRO26, PRO32, 1080P 32”, HD37, 1080P 42”
There is a switch at the back of the TV. Could you please make sure that it is On?

Q: My remote control does not work. What do I do?
Does the red standby light come on when TV is in standby mode?

Does it change to green when you turn on the TV?

Please make sure that you are pointing the remote control towards the green light on the TV?

Please email your findings to support@kogan.com.au

Q: How do I stop my TV from turning on automatically?
Please go to LCD-Menu => Setup => Time Setup => Time and make sure that Timer is off.

Q: The built-in DVD player is not working on my LCD/DVD combo.
Please go to DVD-setup => Default => Reset and press enter.

It will reset the DVD player of your TV.

Also make sure that you insert the DVD with the shiny side facing towards you.

Q: How do I use the USB or SD card reader on my LCD/DVD Combo TV?
Please press the AV/TV button and scroll to DVD mode.
Make sure that there is no DVD inside the DVD player and then insert a standard USB memory stick in the USB port of the TV and it will play the audio, video and picture files from it.

Q: Can I connect my TV to an external sound system?
If you have a 26” or above Television then you can connect the coax audio out of the TV to a sound system with coax digital audio input using a Digital Coaxial Cable.

Q: My TV does not pickup all the channels or the display is sometimes pixelated.
This issue occurs when the Digital Broadcast strength is weak. If you are running more than one TV from the Antenna or have multiple connections set up across you house, the signal will be diluted. You can resolve this by purchasing a TV Amplifier and connecting it between the TV and Antenna.

Q: How Do I connect my DVD Player/Foxtel/Other Device to the TV?
The exact method of connecting the Appliance will depend on the connections available and the TV you have. Where possible we recommend using HDMI to connect the Devices as this provides the best quality. Otherwise you will need to use a cable such as Component (Red, Green and Blue) and plug one end into the device and other into the TV.

If you used Component cables then you would have to press AV/TV and scroll to YPBPR. The same idea applies for all methods of connecting devices.

Q: My Kogan TV no longer powers on. What do I do?

16-22” LCD TVs
Could you please check if the Green Light on the Power Supply is on and Red light on the TV is?
Other LCD TVs
Please contact support@kogan.com.au

Q: How Do I eject a DVD from my LCD/DVD Combo?
Please make sure you are on DVD Mode and then press the eject button on your remote control. It is the button with a upward pointing triangle and a line under it. It is at the top of the remote.\

Q: What is a Stuck Pixel?

A stuck pixel is a pixel where one of the sub pixels is either permanently on or off. These appear as either white, green, red or blue.

Kogan has a "3 or more stuck pixels" policy for the first 7 days from delivery of the TV. If your TV or digital photo frame has 3 or more stuck pixels within the first 7 days from delivery, we will arrange for a replacement unit.

Stuck pixels tend to go away with time and there are a few techniques you can exercise to get rid of them:

http://www.wikihow.com/Fix-a-Stuck-Pixel-on-an-LCD-Monitor

http://en.wikipedia.org/wiki/Stuck_pixel

Q: What is a Dead Pixel?

A dead pixel is a pixel that is permanently off. These are best seen on a white background and they are black.

Kogan has a "0 dead pixel" policy for 12 months from purchase of the TV (effective as of 13th July 2010).

If you think you have a dead pixel within this period, please take a photo of the issue and email it to support@kogan.com.au

http://en.wikipedia.org/wiki/Dead_pixel

BACK TO TOP

Ezinav GPS

Q: My Kogan EZINAV displays a fatal error when changing the time zone.
Please go to Navigation=> Menu=> Settings => Regional => Time and Time Zone and make sure both the boxes are ticked.

Do not change the time zone manually. The GPS will change it automatically when it gets a signal.

Q: My Kogan EZINAV does not pick up a signal.
Please go to Settings => GPS and make sure that GPS Enabled box is unticked.
Click on the Autodetect button located on the right hand bottom corner.
Once it is connected your GPS will receive the GPS signal in 3-4 minutes

Q: My Ezinav GPS does not turn on. What do I do?
Please connect the GPS to the Home Charger.
Then press the reset button using the Stylus Provided.
The GPS should now turn on.

Q: It is difficult to press buttons on the Ezinav. How Do I properly calibrate the screen?
To Do this please turn the GPS on and from the Main Menu go to System.
Then Go to System Info and Press Calibration.

Follow the steps and the screen will be recalibrated.

Q: Nothing happens when I press the Navigation Button on the GPS.
It is possible that the files on the SD Card have been corrupted. Please report the file contents to support@kogan.com.au

Q: How Do I use Spoken Street names on my GPS?
There are four voices to choose from which will enable Text to Speech Functionality.

To change voices load up the iGO Navigation software => Settings => Regional.
Then choose the voice that you prefer. Make sure it says "TTS" and you can use Spoken Street Names

Q: My Ezinav G3 doesn't have sound anymore! What do I do?
You may have accidentally muted the sound by turning on the FM Transmitter option in the GPS. Please ensure the FM Transmitter is off and you should have sound working again.

BACK TO TOP

Digital Photo Frames

Q: My 7” photo frame has marks on the LCD screen. How do I remove these?
There is a protective plastic on the photo frame. You can tell that it is there by looking in the Top Right-hand corner where there will be a cluster of red dots. You need to remove the cover using a small screw driver or pointed tool from any corner. Then when it has slightly come of the corner you can peal it off.

Q: How Do I view photos on the Digital Photo Frame I have purchased?
If you have a 7” Photo Frame you will need to connect a USB or SD Card with the photos on it to the photo frame. Select the correct input and the photos should display.

If you have a 12.1/15” Photo Frame you can do as above or you can also copy your photos to the internal memory of the device. Connect it using the supplied USB cable to a USB port on your computer. The device will appear as a removable disk and you can then copy your files across to it.

Q: Is there a cover on the 12.1/15” Photo Frame?
Yes. You will need to remove the brown protective cover from the surrounding frame of the screen for it to look the same as the website photo.

Q: My Photo Frame no longer powers on. What do I do?
For 12” & 15” photo frame, could you please check if the red light on the photo frame is on?

BACK TO TOP

Full High Definition Camcorder

Q: My Kogan Full HD Camcorder displays "Memory Full" or "File Error" after a short while of recording.
It is possible the SD Card of the Camera is corrupted. Please try to film with another SD Card and if the problem does not occur please email support@kogan.com.au to arrange a replacement of the SD Card.