Warranty and Support

• Q: Do you offer extended warranties on Kogan products?
  

  Almost all products in the Kogan range come with the option of purchasing an extended warranty to 3 or 5 years. Extended warranties can be purchased on our website here:
  http://www.kogan.com.au/shop/category/extended-warranty/

  Full Terms and Conditions are available here:
  http://www.kogan.com.au/warranty/

• Q: Does my Kogan product come with a user manual?
  

  Manuals for all of our Kogan brand products are available on our website.
  http://www.kogan.com.au/manuals/
  We run a paperless office and we do not supply printed manuals.

• Q: If my Kogan product needs to be repaired, who will cover the freight costs?
  

  Kogan will cover all freight costs if your product needs to be repaired under warranty.
  If your Kogan product needs to be picked up, it is the Customers responsibility to ensure it is packaged securely. The best way to do this is to keep the original packaging your product came with.
  For more information you can refer to our warranty terms and conditions:
  http://www.kogan.com.au/warranty/

• Q: What warranty does my Kogan product come with and what does this cover?
  

  All our products come standard with a 1 year warranty that covers manufacturer’s faults.

  Full Terms and Conditions are available here:
  http://www.kogan.com.au/warranty/