Televisions

• Q: Does my TV with built-in PVR need to be on to record?
  

  If the TV is turned off and a program is scheduled to be recorded, the TV will turn itself on to begin recording. The TV will need to be on during the entire recording process.

• Q: How do I access files on the USB device plugged into my TV?
  

  To access your USB drive, you will need to change the source to Media, or press the Media button on the remote.

• Q: How do I change the picture and sound settings manually on the PRO32VDA?
  

  To be able to manually change the settings, please change the PICTURE or SOUND mode to 'Personal'.
  This will allow you to adjust the settings manually.

• Q: How Do I connect my DVD Player/Foxtel/Other Device to the TV?
  

  The exact method of connecting the Appliance will depend on the connections available and the TV you have. Where possible we recommend using HDMI to connect the Devices as this provides the best quality. Otherwise you will need to use a cable such as Component (Red, Green and Blue) and plug one end into the device and other into the TV.
  
  If you used Component cables then you would have to press AV/TV and scroll to YPBPR. The same idea applies for all methods of connecting devices.

• Q: How Do I eject a DVD from my LCD/DVD Combo?
  

  Please make sure you are on DVD Mode and then press the eject button on your remote control. It is the button with a upward pointing triangle and a line under it. It is at the top of the remote.

• Q: How do I record a program on my Deluxe TV?
  

  If  you have connected a USB storage device to your Deluxe TV you can use the recording function.

  To record through the EPG

  1. Press the 'guide' button.
  2. Highlight the program you wish to record.
  3. Enter the record menu by pressing the red button on the remote.
  4. Make sure the recording details are correct.
  5. Press the OK button to schedule the recording.

  To record in the future

  1. Press the guide button.
  2. Press the red button to enter the record menu.
  3. Enter the channel, time and date of the program to record.
  4. Press the OK button to schedule the recording.

  If the TV is off at the scheduled time of recording, the TV will turn itself on, and stay on after the recording is done. If you wish to have the TV turn off after recording, you will need to schedule a 'turn off' timer in the Time menu. 

   

• Q: How do I stop my TV from turning on automatically?
  

  Please go to LCD-Menu => Setup => Time Setup => Time and make sure that Timer is off.

• Q: How do I turn on my Kogan TV?
  
  • Models: HD26, HD32, KEVIN37, 1080P 47
    There is a switch under the right speaker of the TV. Could you please make sure that it is on? If you slide your hand under the right speaker you will be able to locate it.
  • Models: PRO26, PRO32, 1080P 32, HD37, 1080P 42
    There is a switch at the back of the TV. Could you please ensure that it is on.
  • Models: 1080P 32, 1080P 37, 1080P 42 (From July 31st 2009)
    There is a switch at the back of the TV (bottom right corner when looking at the Screen). Please ensure it is on.
• Q: How do I use the USB or SD card reader on my LCD/DVD Combo TV?
  

  Please press the AV/TV button and scroll to DVD mode.
  Make sure that there is no DVD inside the DVD player and then insert a standard USB memory stick in the USB port of the TV and it will play the audio, video and picture files from it.

• Q: How many shows can I record at once using my TV with built-in PVR?
  

  Because the TV only has one tuner, you will only be able to record the channel that is currently being watched.

• Q: I can't access the SD or USB Input in the DVD module of my PRO TV. What do I do?
  

  Please change the source to DVD
  Press the RECORD button on the remote. This will change the DVD input between DVD and USB/SD.

• Q: I have connected my TV to the antenna and I am getting a “No Signal” message. What do I do?
  

  Could you please do the following:
  Go to LCD-Menu => TV => Channels => Channel Scan and press Enter?
  
  It will tune all the channels for you.

• Q: My Kogan TV no longer powers on. What do I do?
  
  • 16-22” LCD TVs
    Could you please check if the Green Light on the Power Supply is on and Red light on the TV is?
  • Other LCD TVs
    Please contact support@kogan.com.au
• Q: My remote control does not work. What do I do?
  

  Does the red standby light come on when TV is in standby mode?
  Does it change to green when you turn on the TV?
  Please make sure that you are pointing the remote control towards the green light on the TV? Please email your findings to support@kogan.com.au

• Q: My TV does not pickup all the channels or the display is sometimes pixilated
  

  This issue occurs when the Digital Broadcast strength is weak. If you are running more than one TV from the Antenna or have multiple connections set up across you house, the signal will be diluted. You can resolve this by purchasing a TV Amplifier and connecting it between the TV and Antenna.

• Q: The built-in DVD player is not working on my LCD/DVD combo.
  

  Please go to DVD-setup => Default => Reset and press enter. It will reset the DVD player of your TV.
  
  Also make sure that you insert the DVD with the shiny side facing towards you.

• Q: What is Kogan’s stuck and dead pixel policy for LCD TVs and Digital Photo Frames? (for items purchased on or after 13th July 2010)
  

  Where an LCD TV or Digital Photo Frame shows one or more dead pixels (these are best seen on a white background and they don't have any colour), within the first 12 months after delivery, this will be considered a fault for the purposes of our Warranties.
  
  Where an LCD TV or Digital Photo Frame shows three or more stuck pixels (these are either white, green, red or blue), within the first 7 days after delivery, this will be considered a fault for the purposes of our Warranties.