Frequently Asked Questions

Delivery

  • Q: Can I be informed when my item is dispatched so that I can be at home for delivery?

    When your item is dispatched, you will be sent a confirmation email with your unique Tracking Number.
    You can enter your Tracking Number through our online track and trace function to trace you item in transit.
    Our couriers will provide a date of arrival but cannot provide a specific time or phone you prior to delivery. Wherever possible, we suggest using a work address or somewhere that there will be someone present to sign.

  • Q: Does your postage fee include insurance?

    Yes, freight costs include full insurance.

  • Q: How do I find out the postage cost for my item?

    Please put your desired product or products in the checkout basket by simply clicking 'Buy me' on the product. After you enter your postcode in the 'Postcode' field, press enter and it will automatically calculate the delivery charges for you!

    Please be assured that you will not have to fill in any of your personal details for delivery fees to be calculated.

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