Our products are stored and dispatched from a 3rd party warehouse.
Due to OH&S reasons, our warehouse does not allow pick-ups. All Kogan products are for delivery only.

No, all Kogan products must be paid in full when the order is made.

From time to time we release promotional discount codes to members of our mailing list. If you would like to be emailed a discount code you can subscribe to our mailing service on any page of our website.

The Order Confirmation email that you receive when  you make an order is a valid Australian Tax Invoice.
If you have lost your invoice we will be happy to email you a new one.
Simply email our sales team on sales@kogan.com.au with your request.

A Pre-sale means that the product in question is currently out of stock and will be dispatched on the date specified. To avoid disappointment we recommend ordering early as demand for our Pre-sale items often exceeds supply. To secure your Kogan Pre-sale purchase, payment is made when your order is submitted.

We accept Visa and MasterCard on our website or alternatively you can email our sales team with your details for bank deposit payment.

We are always looking to expand our product range and are constantly releasing newer and more exciting products! In early 2010 we plan on launching the Kogan LED TV Range. For more information on LED TVs check out our Info page here. We also provide a free mailing service on our website that will provide you with the latest information regarding our newest products.

Not through the Kogan website. However, we buy all our furniture from Milan Direct (www.milandirect.com.au), they have a similar business model and great prices! Milan Direct has also recently launched in the UK (www.milandirect.co.uk)

Our smaller Televisions (16”to 22”) can run on 12V with the use of a 12V adapter. You can view all of our 12V compatible TVs and purchase an adapter from our website:
http://www.kogan.com.au/shop/category/-16-22-lcd-tv/

Reviews of our products can be read on our website. Simply click on the product you are interested in and customer reviews can be found on the right side of the screen.
We also have numerous links to independent reviews and articles on our website here: http://www.kogan.com.au/media-news/

You can also see Reviews by Major News Organisations for all our products here:
http://www.kogan.com.au/review/

Kogan Technologies is an internet business and for that reason we do not have a showroom or a store to view our products.  By eliminating these overheads we are able offer prices far lower than traditional retailers.

As we are an online business, the best way to contact us is through email.
If you have a sales inquiry please email sales@kogan.com.au
If you have a support inquiry please email support@kogan.com.au
A list of our full contact details are listed on our website:
http://www.kogan.com.au/contact/

Kogan Technologies is an online business based in Melbourne, Australia.

Whilst we do not have a showroom our headquarters is located at:

108 Bridport Street, ALBERT PARK, VIC 3206

When your item is dispatched, you will be sent a confirmation email with your unique Toll Tracking Number.
You can enter your Tracking Number into the Toll Online website to track and trace your item in transit.
Toll will provide a date of arrival but cannot provide a specific time or phone you prior to delivery. Wherever possible, we suggest using a work address or somewhere that there will be someone present to sign.

Yes, freight costs include full insurance.

Please put your desired product or products in the checkout basket by simply clicking 'Buy me' on the product. After you enter your postcode in the 'Postcode' field, press enter and it will automatically calculate the delivery charges for you!

Please be assured that you will not have to fill in any of your personal details for delivery fees to be calculated.

All our Televisions come with the option of purchasing an extended warranty to 3 or 5 years. Extended warranties can be purchased on our website here:
http://www.kogan.com.au/shop/category/extended-warranty/

Full Terms and Conditions are available here:
http://www.kogan.com.au/warranty/

Manuals for all our Televisions are available on our website.
http://www.kogan.com.au/manuals/
We run a paperless office and we do not supply printed manuals.

Kogan will cover all freight costs if your TV needs to be repaired under warranty.
If your Television needs to be picked up, it is the Customers responsibility to ensure the Television is packaged securely. The best way to do this is to keep the original box the Television came with.
For more information you can refer to our warranty terms and conditions:
http://www.kogan.com.au/warranty/

All our products come standard with a 1 year warranty that covers manufacturer’s faults.

Full Terms and Conditions are available here:
http://www.kogan.com.au/warranty/

The exact method of connecting the Appliance will depend on the connections available and the TV you have. Where possible we recommend using HDMI to connect the Devices as this provides the best quality. Otherwise you will need to use a cable such as Component (Red, Green and Blue) and plug one end into the device and other into the TV.

If you used Component cables then you would have to press AV/TV and scroll to YPBPR. The same idea applies for all methods of connecting devices.

Please make sure you are on DVD Mode and then press the eject button on your remote control. It is the button with a upward pointing triangle and a line under it. It is at the top of the remote.

If  you have connected a USB storage device to your Deluxe TV you can use the recording function.

To record through the EPG

1. Press the 'guide' button.
2. Highlight the program you wish to record.
3. Enter the record menu by pressing the red button on the remote.
4. Make sure the recording details are correct.
5. Press the OK button to schedule the recording.

To record in the future

1. Press the guide button.
2. Press the red button to enter the record menu.
3. Enter the channel, time and date of the program to record.
4. Press the OK button to schedule the recording.

If the TV is off at the scheduled time of recording, the TV will turn itself on, and stay on after the recording is done. If you wish to have the TV turn off after recording, you will need to schedule a 'turn off' timer in the Time menu. 

Please go to LCD-Menu => Setup => Time Setup => Time and make sure that Timer is off.

• Models: HD26, HD32, KEVIN37, 1080P 47
  There is a switch under the right speaker of the TV. Could you please make sure that it is on? If you slide your hand under the right speaker you will be able to locate it.
• Models: PRO26, PRO32, 1080P 32, HD37, 1080P 42
  There is a switch at the back of the TV. Could you please ensure that it is on.
• Models: 1080P 32, 1080P 37, 1080P 42 (From July 31st 2009)
  There is a switch at the back of the TV (bottom right corner when looking at the Screen). Please ensure it is on.

Please press the AV/TV button and scroll to DVD mode.
Make sure that there is no DVD inside the DVD player and then insert a standard USB memory stick in the USB port of the TV and it will play the audio, video and picture files from it.

Could you please do the following:
Go to LCD-Menu => TV => Channels => Channel Scan and press Enter?

It will tune all the channels for you.

• 16-22” LCD TVs
  Could you please check if the Green Light on the Power Supply is on and Red light on the TV is?
• Other LCD TVs
  Please contact support@kogan.com.au

Does the red standby light come on when TV is in standby mode?
Does it change to green when you turn on the TV?
Please make sure that you are pointing the remote control towards the green light on the TV? Please email your findings to support@kogan.com.au

This issue occurs when the Digital Broadcast strength is weak. If you are running more than one TV from the Antenna or have multiple connections set up across you house, the signal will be diluted. You can resolve this by purchasing a TV Amplifier and connecting it between the TV and Antenna.

Please go to DVD-setup => Default => Reset and press enter. It will reset the DVD player of your TV.

Also make sure that you insert the DVD with the shiny side facing towards you.

There are four voices to choose from which will enable Text to Speech Functionality.

To change voices load up the iGO Navigation software => Settings => Regional.
Then choose the voice that you prefer. Make sure it says "TTS" and you can use Spoken Street Names

To Do this please turn the GPS on and from the Main Menu go to System.
Then Go to System Info and Press Calibration.

Follow the steps and the screen will be recalibrated.

You may have accidentally muted the sound by turning on the FM Transmitter option in the GPS. Please ensure the FM Transmitter is off and you should have sound working again.

Please connect the GPS to the Home Charger.
Then press the reset button using the Stylus Provided.
The GPS should now turn on.

Please go to Navigation=> Menu=> Settings => Regional => Time and Time Zone and make sure both the boxes are ticked. Do not change the time zone manually. The GPS will change it automatically when it gets a signal.

Please go to Settings => GPS and make sure that GPS Enabled box is unticked.
Click on the Autodetect button located on the right hand bottom corner.
Once it is connected your GPS will receive the GPS signal in 3-4 minutes

It is possible that the files on the SD Card have been corrupted. Please report the file contents to support@kogan.com.au

If you have a 7” Photo Frame you will need to connect a USB or SD Card with the photos on it to the photo frame. Select the correct input and the photos should display.

If you have a 12.1/15” Photo Frame you can do as above or you can also copy your photos to the internal memory of the device. Connect it using the supplied USB cable to a USB port on your computer. The device will appear as a removable disk and you can then copy your files across to it.

Yes. You will need to remove the brown protective cover from the surrounding frame of the screen for it to look the same as the website photo.

For 12” & 15” photo frame, could you please check if the red light on the photo frame is on?

It is possible the SD Card of the Camera is corrupted. Please try to film with another SD Card and if the problem does not occur please email support@kogan.com.au to arrange a replacement of the SD Card.

Yes. Please email support@kogan.com.au for the unlock code.

To use the BD-Live function of your new player you must be watching a Blu-Ray with that supports this feature.

You will need to insert a USB thumb drive up to 8gb in Capacity. This must be formatted in FAT32 to work.

Our PVR will allow you to playback recorded material, but not movies stored onto the hard drive.  It supports MP3 and JPEG.

You will indeed be able to view channels through your TV’s tuner whilst recording another one from the PVR.  You will be able to view digital channels whilst recording, if your TV has a built-in HD tuner.

DVD Flick (http://www.dvdflick.net/) is a free DVD Authoring application that can convert your recordings to the required format for DVD and then burn it to a disc for you. You can read their user guide here: http://www.dvdflick.net/guide/index_en.html

1. Press the 'Media' button, located 2 buttons up from the RED button.
2. Select the program you want to delete, and press the BLUE button. This will mark a program for deletion, with an x to the right of the screen. You can mark multiple programs for deletion this way.
3. To complete the deletion, press the EXIT button. This will then delete all the marked programs.

1. Enter the EPG by pressing the EPG button on the remote.
2. Find the program you want to record and press the green button on the remote to enter the record timer.
3. Set the timer mode to once or daily as required. Once will record the show on the day specified. Daily will record that time slot every day, even if the specified show is not running e.g. on weekends.
4. Make sure that timer service is set to record, and not channel.
5. Press Save

1. Press the timer button located above the green button on the remote.
2. Select a free timer position. Change timer mode from 'off' to once or daily as required.
3. Make sure that timer service is set to record, and not channel.
4. Under wakeup channel, select the channel to record from.
5. If the timer mode is once, select the date to record. This is not an option with daily recording.
6. Wakeup time is the time to start recording, while duration is the length of the show. If you want to make sure that you don't miss any of the show, set the wakeup time a little before the start time, and duration a little longer than the show length.

It will record in .ts format. You will be able to transfer your recorded material onto your PC and burn it onto a DVD by first converting the file to a DVD format.

The PVR will only operate with powered external hard disk drives. This means that the external hard drive needs to have its own separate power supply.
The PVR is compatible with plug and play USB flash drives up to 32GB and these do not require their own power supply.