Thank you for all the honest and helpful feedback so far. Recently Chris G, Chumby, Bill, and Graeme have asked for more sizes, and in particular 100Hz panels.
I'm extremely pleased to be able to announce our brand new range of 1080P LCD TVs. They come in 32", 42" and 47" sizes and the first delivery will ship on August 4th, in time for the Beijing opening ceremony.
I'll cut to the chase, because I have always thought price was the most important thing. The 1080p-32 is $999, 1080p-42 is $1449, and 1080p-47 is $1799. At this price and quality, they really blow everything else out there out of the water.
They all come with:
- Full HD 1080p LCD Panel 1920 x 1080 (16:9)
- Kogan MotionMax Technology - enhance fast moving images
- Integrated HD Digital Tuner
- 100Hz Image Processing Engine
- Dual HDMI inputs
- Five High Definition inputs including HDMI/DVI
This range is perfect for any HD content, especially PS3, Xbox 360, and Blu-Ray.
A couple of the new features I'd like to highlight:
The integrated HD tuner is perfect for all the new HD channels, especially the Beijing Olympic Games which will be broadcast in high definition for the first time ever!
The new Kogan MotionMax Technology enhances the picture quality and means sport and action movies will be smooth.
Lastly, the 32" and 42" models will both come with swivel stands!
I'm really excited about these new displays, can't wait to hear what you think.
Comments
Hear what our customer's have to say.
paul walker says...
Who makes the panel in these?
Posted at 4:47 p.m. on July 2, 2008
Tyrone Curwen says...
These Displays sound great. Im really interested in getting one, and now i wont have to convince my Girlfriend to get the old 42" True HD display instead of the old 46" one that wasn't True HD. i will be looking at getting the 47" in the future :)
Posted at 11:27 a.m. on July 3, 2008
Casey O'Brien says...
What is the depth of the swivel stand? I am extremely interested to buy depending in that size.
Posted at 3:41 p.m. on July 4, 2008
Vianney Mesquita says...
What is 100Hz? Can you tell me the benefits of 100Hz. in the Full HD TV
Posted at 11:28 p.m. on July 4, 2008
Owl says...
What input does it take?
Can I use it as a monitor?
Posted at 3:22 a.m. on July 6, 2008
John says...
If you click on the TV size you are interested in and then click specifications you can see exactly what inputs are there. The dimensions of the sets (including stands) is also available.
AS for the panel type, only the 42" says it is an LG panel (is this the same LG that make the sets we see in store?). I also would like to know what panels are used in the 32" and the 47".
Are there any Sydney people out there that have had a presale tv from Kogan delivered before? I am interested to find out if you received it on the day it stated (like these tvs are due on august 4th).
Posted at 11:58 a.m. on July 6, 2008
Steve says...
Just want to know if your full HD LCD's have the HD tick?
Posted at 12:05 p.m. on July 6, 2008
eddie says...
does anyone answer the above questions?
Posted at 7:51 p.m. on July 6, 2008
Sezai says...
hmm i would like to know the answear for "eddie"s question
Posted at 11:23 p.m. on July 6, 2008
Nathan says...
What is the response time on these TVs?
Posted at 9:53 a.m. on July 7, 2008
Daniel says...
What about a machine that can record in true HD & then burn it to a disc (again in true HD). I think Panasonic have just released (to Australia) their BluRay player capable of doing this.
Posted at 12:47 p.m. on July 7, 2008
Ruslan Kogan says...
Great to see you're as excited as I am about these!
The 32" TV has a panel made by AUO, and the 42" and 47" have LG panels.
100Hz refers to the refresh rate of the LCD monitor. The 100Hz on these new Full HD LCD TVs means that the image is refreshed more often, producing a smoother image.
The response time varies from 5ms to 8ms, but you can check the individual TV specs by clicking through to the product page for each.
Each TV has multiple inputs, allowing you to use it as a computer monitor. They have HDMI which you can use to connect DVI, as well as standard VGA connections.
About the HD tick -- this new range of TVs actually exceeds the minimum specifications for the HD tick. They have a Full HD 1080p resolution, and a HD digital tuner.
Hope that helps! Keep the comments and questions coming.
Posted at 5:32 p.m. on July 7, 2008
Simon says...
Interested to know if you plan on stocking 50"+ LCD's? :)
Posted at 7:45 p.m. on July 8, 2008
bob says...
About the HD tick -- this new range of TVs actually exceeds the minimum specifications for the HD tick. They have a Full HD 1080p resolution, and a HD digital tuner.
what do you mean you exceed the requirements for a hd tick? why does all the other brands have them.?
is there any real benefit of having it?
Posted at 8:36 p.m. on July 8, 2008
Sam says...
If I order 42" LCD HD tomorrow 10.Jul.08, when will I expect delivery to Sydney Metro Area. Is it hard to setup ?
Posted at 11:46 a.m. on July 9, 2008
Ruslan Kogan says...
The HD tick requires that a TV is 720p compliant, and have a HD tuner. These TVs are 1080p compliant with a HD tuner, so they far exceed the specifications of the HD tick. You can read more about this here: http://tinyurl.com/hdtick
The TVs will be dispatched on the 4th of August, so you will have them before the opening ceremony of Beijing! They are very easy to setup, but if you need any help you can ring our customer support or use the online chat and we can guide you through it.
We don't have plans for a 50" in the immediate future, but as you can see we're always adding new products to our range. So keep checking back and hopefully we'll have something for your needs soon.
Posted at 4:27 p.m. on July 9, 2008
Mike says...
If the 47" are LG panels how come is not adverstised
like the 42" as per advertised with LG panels??
Posted at 12:14 a.m. on July 10, 2008
breno says...
id like to know what the warrenty on these tv:s is-
only one month on the ones on ebay --scary
Posted at 7:20 p.m. on July 10, 2008
Steve says...
Thanks for the info on the HD Tick certification. Is Kogan seeking certification on its LCD's? if not why?
Posted at 8:02 a.m. on July 11, 2008
Quinton Manthey says...
How many colour graduation layers(bits) do these tv's come with? is it the standard 12 bit? (4,096 levels of graduation for each of the primary colours) , or it more or less?
Thanks.
Posted at 1:46 p.m. on July 11, 2008
Ruslan Kogan says...
Thanks for pointing that out Mike, we'll update the specs page.
Breno, the warranty is twelve months, with options to extend it even more.
We are looking at seeking the HD Tick certification. At the moment we're struggling to meet demand so that is taking priority. Once things ease up we will look into this. Rest assured that the specs are more than enough for the 'Tick' though.
Quinton, can you point me to where you looked at information about colour graduation? We have quite detailed specs on the product sheet, let me know if those don't cover it off.
Posted at 4:24 p.m. on July 13, 2008
Colin says...
Having compared LG. LCD panels and Samsung side by side the Samsung appears to be a better picture do you use their panels in your products
Posted at 3:42 p.m. on July 14, 2008
Belinda says...
Can you use these LCD's in the bathroom?
Posted at 8:42 p.m. on July 14, 2008
Luke says...
Hi Steve. Just wondering why there is no plans for a 50 inch or bigger tv. I am interested in a 60 inch tv and would prefer to buy from you than the chain stores
Posted at 3:15 p.m. on July 15, 2008
Ray C says...
I have spoken with many salespeople re TV both LCD and plasma..it appears that LCD win..am interested in the 42 LCD, have made comaprisons, appears your 42in has the same content as the Bravia, Is this so.
Posted at 5:11 p.m. on July 15, 2008
Peter says...
Looks like great TVs at great prices, however I notice that your LCD units specifications don,t define any hard drive capacities for recording purposes. Are integrated hard drives available in your units.? If so what capacities are available for the 42" size of which I,m interested in.? Is there an added cost for hard drives.?
Posted at 9:38 p.m. on July 15, 2008
John says...
It seems the only minor downside to these sets is that they only have 1 HDMI input (where most comparable sets in stores have two or three). Is this so you can then sell us the 3 way HDMI splitter? :p
In answer to the above question about integrated hard drives.. I feel this would add unnecessary cost to the sets.. And with prices on third party units dropping every month I would rather wait and buy a blue ray recordable. If the set was built in then you would be spitting chips when in 3 months u can get a HD three times the size for half the price :D
Posted at 3:17 a.m. on July 16, 2008
John says...
OOPs my apologies..just noticed the new sets do have two HDMI... well then three would be nice :P
Posted at 3:25 a.m. on July 16, 2008
Luke says...
Hey Ruslan
Just wondering why there is no plans for a 50 inch or bigger tv. I am interested in a 60 inch tv and would prefer to buy from you than the chain stores
Posted at 3 p.m. on July 16, 2008
Mike M says...
Thinking of buying the 32" but have never heard of AUO. What assurances do I have on quality issues, Ruslan?
Posted at 10:47 p.m. on July 16, 2008
hillbilly says...
How many years can you extend the warranty for and how much is it?
Posted at 12:53 p.m. on July 19, 2008
em says...
do you ship to SA?
Posted at 1 a.m. on July 21, 2008
Ruslan Kogan says...
Hi everyone,
Ray C, we do not make direct comparisons between our TVs and other brands. We can say that we have sold over 10,000 TVs and over 99% of our customers are very happy!
For peace of mind for any quality issues, we offer a seven day money back guarantee if you're not happy with the TV for any reason.
Belinda, they will work in a bathroom but that would void the warranty. Our TVs can handle some moisture but I wouldn't recommend using it for prolonged periods of time in moist and unventilated rooms.
Regarding the panels, we choose the best value for money panel in each size. If you look at the specifications for each product you can get a more detailed breakdown.
Em, we certainly ship to South Australia.
You can extend the warranty for up to five years, there are details here: http://www.kogan.com.au/shop/category/extended-warranty/
Posted at 11:28 a.m. on July 21, 2008
Vivian says...
I am interested in purchasing a 47" LCD TV but I want to be able to use picture in picture. Do any of your LCD'S Have that capabilities or will they soon
Posted at 8:36 a.m. on July 24, 2008
Harry says...
do the 32 & 42 inch sets have head phone sockets...thanks..H..
Posted at 11:53 a.m. on July 24, 2008
Mark says...
Do you plan to have larger size LCD's and if so when do you expect to have them and what sizes?
Also do your televisions come with picture in picture?
Posted at 12:57 p.m. on July 26, 2008
Darren G says...
I f i put a 32'' sony bravia full hd next to you 32'' full hd
Would you tv measure up
Would love to see a video of a sony tv next to your tv
I don,t think your tv would measure up
If you can prove to me your panel is as good as sony
I will buy one
Posted at 6:54 p.m. on July 26, 2008
Kim says...
What other features does the 47" TV have? Does it have Auto Volume levelling? It would be good if you had a copy of the users handbook available for download from the support page to show other features.
Posted at 11:43 a.m. on July 27, 2008
Jimmy says...
Darren, I don't think you understand what best value for money is, it is not having the best product available and selling it for the cheapest on the market, its having an above average product that is priced very competitively.
You don't expect a Bugatti for the price of Camry, same principle applies.
Posted at 3:50 p.m. on July 27, 2008
Lance Knight . says...
just recently ordered a 32'' will the new blue ray remote be
compatible with the 32" remote?
Posted at 7:31 a.m. on July 28, 2008
John says...
Darren if you want to pay an extra $1k to $2k for a fancy name then go for it.. who cares if one is slightly better than the other..you would not notice unless you intend watching two tvs next to each other at home. Just look at the specs ...then look at other tv specs then go look in a store.. When two lcds next to each other dont look the same you often find that the specs are also different.
Also in 12 months there will be even better models of lcds out there..so basically you will always be chasing the 'best' just like pcs... its ok if you have money to burn....but as jimmy says.its value for money that counts.
Posted at 2:45 p.m. on July 29, 2008
David K says...
Just wonder why the dispatch date has jump to the 30th September?
Posted at 6:53 p.m. on July 29, 2008
Jimmy says...
LOL, not in time for the Olympics anymore...
Posted at 7:59 p.m. on July 29, 2008
Shane says...
Ditdo Jimmy, why has the dispatch date jumped to September 14 / 30? Is the shipment for Aug 4 sold out?
ready to buy
Posted at 9:11 p.m. on July 30, 2008
Shane says...
So if you use LG panels, what's the diff between a store LG FHD LCD and a Kogan FHD LCD? price aside that is.
I've seen you on TV a few months back saying they are all made in the same 2,3 or 4 factory's, so where are Kogan's 42" and 47" FHD LCD TV's made?
Posted at 9:25 p.m. on July 30, 2008
Andrew B says...
Ditdo, what's with the dispatch date of September 30th, I wanted to buy for the Olympics.
Posted at 6:08 p.m. on July 31, 2008
Adrian says...
Hi,
I would like to mount the 42inch LCD on a wall will you have brackets available to do this.
Cheers.
Posted at 4:55 p.m. on August 2, 2008
Jon says...
Hi, Where thinking of purchasing a 42' LCD HD and fitting it above our wall fitted gas fire heater. How high should it be from the heat source or do you not recommend it at all? Thanks.
Posted at 7:56 p.m. on August 2, 2008
Julie says...
I have been looking to purchase a 47inch LCD for my husband as a surprise for the Olympics and the footy finals. How come the supply date has been pushed back.
Regards
Julie
Posted at 8:59 p.m. on August 2, 2008
ADAM says...
I bought my first LCD TV from you guys and its awesome and still going hard.... do i get a discount for returned business? can i trade my old panel in on a new one??
Posted at 11:43 p.m. on August 2, 2008
John B says...
I have ordered a new LCD Full HD 100mhz 42" with a ship date of 4 Aug. Are you still shipping on Aug 4?
These TVs have 1 ditgital audio output, what cable do I use, Optical or RCA's?
Posted at 9:14 p.m. on August 3, 2008
Ian M says...
David and Shane, I would suggest the 4th August pre sale has sold out. This seems to be what Ruslan does. I gather he tries to get a pre sale order and then ships a load here. That way they not sitting on his factory floor gathering dust. It seems like good business sense to me. Have them sold before they arrive therefore he gets the money to keep advancing his products also. As they say in business money talks and if he has it he can bargain with the manufacturers better this way also.
Who knows your 30th September shipment could be further advanced than this lot as it seems Ruslan and the Kogan team are always looking for the best at the most competitive prices.
Thankfully i got in before the August 4 load sold out. Hoping for a knock on the door tomorrow or Tuesday now so i can have my 32" setup for the Olympics starting Friday. Yippee!!!
Posted at 12:25 a.m. on August 4, 2008
Neil F. says...
I was just in Bangkok recently and notice Samsung LG and many others are now producing a 37 inch full hd panel. This is the size that I have been after for sometime now. Is Kogan likely to start stocking these, particularly since Kogan already do Samsung and LG panels?
Thanx.
Posted at 1:31 p.m. on August 4, 2008
Ruslan Kogan says...
I just returned to Australia and have been busy making sure all the orders get out, sorry I couldn't answer some of these questions earlier.
Harry, the TVs do have headphone sockets.
Kim, this is not a feature I have specifically incorporated into my TVs. However, my understanding of the issues is that under the digital broadcasting standards commercials are not allowed to be louder than the program.
Lance Knight, the Blu-ray remote won't control the TV (or vice versa), but one of the products we're looking into is a universal remote control to help consolidate a number of remotes.
Adrian, the brackets for these models are not yet available, but they will be for sale very shortly. Stay tuned!
Jon, I wouldn't recommend mounting this, or any TV, above a gas fire heater.
John B, the TVs have digital coaxial output, which any electronics store can help you with if you don't have the right cables.
Adam, unfortunately we've already driven our prices down as much as possible. You won't find a similar TV for a comparable price anywhere in Australia. As such we don't offer a trade-in deal. However, these products are in such high demand that if you're looking to trade-up, you should consider selling it online. If you require some images for an online auction, we are more than happy to help.
Shane, the panel is just one of the components of an LCD TV. There are only a few major companies in the world that make these. We select the best value for money for each size that we design. For examples, our 32" uses a Hitachi panel, the 19" uses Chimei, and the 42" and 47" use LG. The LCD panels are made in Taiwan and Korea, the majority of the components are made in Taiwan, and the products are assembled in China.
With regards to the shipment date, we have filled all our orders for the August 4th shipment. As you can imagine, this range of products has been extremely popular. The next shipment will arrive and be dispatched in September.
Posted at 5:14 p.m. on August 4, 2008
Nahu says...
Hi, Was interested in buying a Kogan TV, becoz' I like the price, which is very attractive. Don't like the sound of the LG panels, though. Lg gives a stink picture ( washed out fleshly colours ). I don't want to, but I will probably buy a 46in JVC for $2250, though they may drop a 100 or so from the price, if I show them the cash.
The JVC hasn't got the best spec's around, but the gear they use, make a good tv. I got the manager to put the Tv's on sd television, which is what most of us watch, and it showed up some sickly TV's, man. The JVC looked pretty good.
I may still buy a Kogan, yet. Still thinking about it. One con was that the 46in doesn't have a swivel stand; and I don't think the Kogan has anywhere near the technology that has gone into a JVC.
Why I chose a 46in JVC Lcd over all the other brands and sizes- I don't know? It just appealed to the rebel in me.
Cheers
Posted at 7:14 p.m. on August 4, 2008
Nahu says...
Oops, I forgot to add:= I may buy a Kogan 26in for a computer monitor in the near future. Been on the look out for a monitor for a while. Cheers
Posted at 7:19 p.m. on August 4, 2008
John B says...
I received my Kogan LCD 42” 1080P yesterday although it looks and works great, there is no mention of 100mhz and Maxmotion Technology in the manual or on the TV or in the menu setup details.. How do I know this TV has these features?
Secondly can I purchase an extended warranty after the delivery?
Posted at 12:58 p.m. on August 5, 2008
Mark says...
Hmmm..still waiting for ours and no sign of it today :(
Posted at 1:26 p.m. on August 5, 2008
Steven W says...
A large retailer had a display of 32" TVs, one with full HD and 100mHz (about 50% extra cost to Kogan) and another standard HD without 100mHz.
They were operating side by side and I could not see any differences in the picture. Presumably the signal was not full HD. Perhaps the 100mHz would make a difference with full HD.
Posted at 1:33 p.m. on August 5, 2008
John says...
I am with you Mark... Late tues here in Sydney and delivery company still has not received my TV for dispatch... Getting very nervous that I will still be making phone calls on Friday (opening ceremony date) to see where my new TV is :(
I wish that they had it ready for release a week earlier then the buffer for late delivery would not be so tight. Normally an extra week wait for a delivery is no big drama..But in this case where there was a promise of delivery for a special event it gets a bit frustrating.
Posted at 4:11 p.m. on August 5, 2008
John says...
As a side note I must say that Kogan should be applauded for having this open blog which does not hold back the negative comments. (I assume any offensive or abusive stuff would be removed though). The lack of any real bad feedback shows that the company is definitely on the right track :)
Posted at 4:17 p.m. on August 5, 2008
Colin & Karen says...
We received our 32" TV today, it was easy to set up and meets our expectations, it looks great and we're all set for the Olympics! Thanks to Dan who has answered all our questions along the way.
Posted at 9:27 p.m. on August 5, 2008
Mark says...
Paid for LCD 42” 1080P 12th June now it's Tuesday 9:36pm 5 August 3 delays in delivery dates and still no delivery and no indication that it's going to arrive on Wednesday..or by the end of the week (this week or any week)...and no response to emails. Not impressed.
Posted at 9:43 p.m. on August 5, 2008
Ary says...
Me two im still waiting for my Tv to be delivered,i have receive a tracking number from toll ipect,but when i rang them up they have no idea about my Tv.
Posted at 11:32 p.m. on August 5, 2008
Mark says...
well information direct from TOLL today is that the item hasn't even been picked up by them as yet...which I believed was happening yesterday. Staying home today to try and sort all of this out..thanks for the great customer service!!!! *NOT*
Posted at 8:23 a.m. on August 6, 2008
ary says...
My tv just arrive,good luck everyone
Posted at 1:29 p.m. on August 6, 2008
Ian M says...
My 32" arrived today, got the email from Kogan Monday evening, saw it in the Toll system and arrived 10.30 am today. Very happy with the TV and as Colin & Karen say it was very easy to set up only took a few minutes.
Very happy with the picture and the TV. 1 thing i would like to ask Dan or Ruslan is i purchased the extended warranty at time of purchase. How do i register it and will i receive a Warranty book to keep with the TV booklet?
Posted at 1:38 p.m. on August 6, 2008
John says...
Phew... My tv arrived today just after lunchtime.. Up and running fine.. (a little more work could go into the manual but other than that,,,no complaints). Like John B I could not find any specs details regarding the TV either other that it saying it is a 42" 1080p model.
Good luck to others still waiting... I now look forward to the 26" full hd computer monitor (with hdmi compatibility) from Kogan... Hope it can compete with the other online monitors available :)
Posted at 4:23 p.m. on August 6, 2008
Mark says...
4:38pm Wednesday and we are still trying to get information out of TOLL..it's like pulling teeth. Not even a hint of a delivery date yet....total waste of an entire day.
Posted at 4:42 p.m. on August 6, 2008
Mark says...
Ok...this is interesting..some of the shipment has been misdire3cted to WA and we *might* get a call from TOLL at 11am tomorrow but they cannot gaurantee delivery tomorrow THRUSDAY!!!!!!
Posted at 5 p.m. on August 6, 2008
Ruslan Kogan says...
Hi All,
I would like to confirm that all of the 1080p-32, 1080p42 & 1080p-47 order were dispatched on Friday 1st of August.
We use Toll in2store in Altona, Melbourne to warehouse our TVs.
We use Toll IPEC to deliver TVs.
At 3.30pm on Friday, we received confirmation from Toll in2store that all orders had been loaded onto several Toll IPEC trucks.
Since then, we have investigated many orders and could not find them in the Toll system. Upon launching investigations with Toll, they informed us that they messed up and didn't scan the TVs and that a batch of them was on the way to WA. We had several TVs that were bound for our office which we have not seen yet.
In the last several days, I have escalated this to the highest level of management at Toll including:
Paul Little - CEO
Martin Svikis - General Manager
Rodney Johnston - IPEC General Manager
They have dedicated unlimited resources to ensure that these issues are fixed immediately. This is as high as I can escalate it at Toll.
Toll are embarrassed with what they have done and I am even more embarrassed. I have arranged for every TV to be delivered to the customer using the Toll Priority service.
Please rest assured that I am working non stop to ensure you receive your TV.
Posted at 6:11 p.m. on August 6, 2008
Mark says...
Appreciate the detail and information..from what I have been told and from what I have found out for myself today after umpteen phone calls and various emails..TOLL need to hnag their heads in shame. This has been dragging on for too many days. To think that 5 pallets of product can end up in WA in error...I'm still angry enough to not be able to form a clean sentence about the situation. As far as I am concerned the CEO's of TOLL can get into their frigging vehicles tomorrow and deliver themselves. I have wasted an entire day at home trying to get correct information and nowI have to stay home tomorrow...maybe for another day of TOLL BS..and you can tell them that I hope they do something to compensate Kogan....we are not looking for anything other than the product we purchased 12th June and have waited an extra 3 going onto 4 weeks for beyond the expected delivery date. Fog in Chinese Ports is ohne thing TOLL stuff ups are something else. Good work on Kogans part for getting the info out..but geez..talk about pulling teeth today. So we wait and see what..if anything develops tomorrow.
Posted at 6:53 p.m. on August 6, 2008
Keebs says...
Recently received my 42" LCD 1080P tv...very happy with it.
Posted at 9:55 a.m. on August 7, 2008
Neil F. says...
I'm still looking for an answer in regards to a 37inch full hd screen. If I know you guys are going to sell them, I will wait. I've seen some of the 37 inch screens pop up here in australia, and I am ready to buy one. Samsung , Sharp, Bravia etc have 37 inch full hd now. Let me know if you could.
thanks.
Posted at 3:42 p.m. on August 7, 2008
Chris T says...
WOW...just received my 47" and love it...so easy to set up..manual not required! Thanks Ruslan!
Posted at 5:10 p.m. on August 7, 2008
Ruslan Kogan says...
Hi Neil F,
I have access to 37" 1080p panels from LG and Chimei. I have not introduced this model because the panel is only about $50 cheaper than a 42".
I always try and look for the best value for money options and considering the size difference, 42" Tvs are much better value for money.
Should I introduce a 37" model to the range?
Posted at 5:19 p.m. on August 7, 2008
Mark says...
Rus I hope you smack TOLL silly for what they did to you this week. Your product is just too good to be sabotaged by the courier service. Arrived this afternoon..easy to set up..as above..no munual needed. I am having people over on Saturday for view to do business with Kogan..I know they will like the product but TOLL is a real problem explaining that away. Thanks to yourself and Dan.
Posted at 5:46 p.m. on August 7, 2008
Ardie says...
I reckon you keep your system plain and simple- limit the sizes to 26, 32, 42, 46 and 52inchs, after all, we all know that the more choice you have the dearer it gets, buying in bulk lots of one sized product run keeps prices lower, and we benefit from the savings. Keep up the good work Ruslan, it'd be good to have some stock off the shelf to purchase instead of waiting for shipments to arrive, but thats part of the system.
Posted at 3:53 p.m. on August 8, 2008
Les P says...
“08-08-08 is not my lucky number”
Have just carefully opened box to set up brand new, top of the range, Kogan 47” Full HD LCD TV, planning to watch the Olympic Opening Ceremony, on in a couple of hours.
My new TV is a “dud” and will not power on despite various attempts and checks.
TV has been transported upside down by Toll/Ipec.
You can imagine my disappointment after looking forward to tonight for weeks. To think I am I pissed-off is an understatement after having paid for and patiently waiting for since the 16th of June 2008, almost 2 months ago.
I have immediately tried to phone Mr Kogan but no answer, (maybe the staff have all gone to Beijing or home to watch on their big screen TV’s)?
Some observations: The TV arrived in a white cardboard box, lightly packed with 4 polystyrene corners. When I opened the box earlier tonight ,I immediately noticed that the TV had been stored, transported and delivered upside down by Toll/Ipec throughout the entire delivery chain. (evidenced by the soiled box top flaps and box orientation when dropped off). Maybe this has something to do with why it won’t power on? A small plastic bag inside dropped out, and contained a short 3-pin power lead, remote control, 2xAAA batteries, small plastic cover and a small minimalist User Manual. After plugging in the antenna and the 240V power lead, putting in the new batteries in the remote and pressing on the Power button on the right hand side of the TV, I was surprised it would not switch on. I tried holding on the button for a longer time but TV remained dead. I tried another plug in power lead and different new AAA batteries in the remote, electrically checked supply leads and power supply points but all to no avail. I then read the tiny User Manual to see if I hade missed anything but the TV has remained dead.
I have to go now as I need to go to the garage bring in and set up the old cheap ALDI TV thrown out earlier, so I can still watch the Beijing Olympic ceremony.
Mr Kogan , you will be hearing from me first thing on Monday as I have taken 2 weeks off work to watch the olympics on my new NOW VIRTUAL TV.
Posted at 8:10 p.m. on August 8, 2008
Chumby says...
Mr Kogan,
Yes like Les P ... not that happy.
My 32" arrived yesterday - it switches on OK, but there is a dead/stuck pixel ( a green dot ), that is in the middle of the screen. Emailed/phoned straight away... no response at all. That's bad!!!
Now watching the opening ceremony... long shots are OK, but any close in flag waving etc is pixillated to the max (1080i on Southern Cross TV). Why is this... I thought there was motionmax (smooth) ? If if flick back to SD all ok - but I already had a SD panel....
I would send this to support ... but no one home.
Can you give me some answers before my 7 days are up????
Chumby.
Posted at midnight on August 9, 2008
Ian M says...
Les P not sure if you will come back and read this but the LCD has a switch on the Back of the LCD which you have to turn on also. You have made mention of things you have done. Check to see if you have turned the switch on at the back of the set over? It will be in the area where all your RCA & HDMI slots etc. are. You should then see a Red Light on the front right of the TV. If you don't see the Red Light you haven't turned the main switch on. Something simple, but it could be your problem. From A Happy customer. Just trying to help out if Kogan's are out for the weekend. Hope this helps.
Posted at 12:08 p.m. on August 9, 2008
MJ says...
I am about to buy one of the 42"LCD but have reservation having read some negative comments here. Les P enlighten me if you get your tv going as mentioned by Ian M
Posted at 2:33 p.m. on August 9, 2008
Chumby says...
Hi again all,
Can someone who has purchased a 32" LCD give me some feedback on how it is going for them. Im not happy with mine at the moment... not sure what to do to fix it, (Hopefully could be a reception thing?).
Worst issues at the moment is that reds on closeups nearly turn flurecent and scrambled up.... also when the Olympic Rings fly across the screen, there is always a trail of pixels as well.
When I am looking at something like the news.... picture is perfect however.
Thanks
Chumby
Posted at 4:52 p.m. on August 9, 2008
John says...
Chumby.. there are ways to fix a stuck pixel.. but not a dead pixel. A dead pixel is a black dot when you have the white (best to see with) or blue screen. I believe Kogan have a 0 dead pixel guarantee.. But stuck pixels they allow for 3 of em...
A quick check on google for stuck pixels brings up many fixes.. Try this one http://removestringfromobject.wordpress.com/2007/08/28/59/
Posted at 11:59 a.m. on August 10, 2008
John says...
Also Chumby you could try adjusting the R,B,G colour temps in settings.. One thing that annoyed me about the manual is that it does not explain what all the setting options actually do.. you either have to trial and error..or look it up on web. They should also have a troubleshooting guide..this may reduce some calls to kogan support. One thing to note is that the best resolution that the HD channels put out is 1080i, need blue ray to check 1080p...I have a sony home theatre system that is supposed to upscale dvd to 1080p but when i check with 'display' button it still says 1080i (even though connected with HDMI cable).
I also cannot notice a great deal of difference between the HD channels and the regular digital channels (when showing the same content). Oh this is on the 42" full HD set
Posted at 12:12 p.m. on August 10, 2008
darren g says...
I think today tonight should talk to some of the people who have been sent crap tv,s
Your tv,s are cheap
And you have poor service and delivers
I was thinking about buying one
I am worried about what i am going to be sent
Posted at 6:02 p.m. on August 10, 2008
Andrew C says...
So finally it's tax time and after spending months browsing the site and being speechless at the prices I'm seeing on full HD TV's, I come here and find out i cant have one of the fantastic screens for about two months, would you recommend ordering or are there going to be more TV's introduced soon that i could have faster. Call me impatient but i have been playing my 360 on a 17 inch crt monitor that limits me to 1280x1024 for the last 15 months. I JUST WANT TO CRANK UP THAT RESOLUTION SETTING.
Posted at 9:11 p.m. on August 10, 2008
Steven says...
Has anyone found the promised headphone socket on the 32" model? I can't believe that it does not have one!
Posted at 9:18 p.m. on August 10, 2008
Dez says...
HI,
Darren G out of all the comments left there is only really 1 that is left partially unsolved. Lets not forget that all the happy people are watching their lcds right now n the last thing they think of is leaving a positive blog on here. People are going to complain more than praise.
I bought my lcd today and Im sure if i have any issue they will be more than happy to help.
I've read blogs with people complaining about the product with out even seeing it let alone know much about electronics??? don't people have better things to do?
If you want to pay more for a name brand with the same stats go right ahead. Besides there is a 5 year extended warrenty availible.
A friend has a LG plasma and has had pixel and software issues only fixed through the extended warrenty.
Peugeots are high priced... great name ect, and i know first hand they are less reliable than a Holden!
kogans doing a good thing, give it a chance.
But Ruslan remember quality always comes first.
Posted at 11:51 p.m. on August 10, 2008
dez says...
1 thing I forgot to ask, when I was in jb hifi sourcing prices the sales fella mentioned that companies that claim to have 4ms resonse time, is only '1 way'? therefor doubled to 8ms for 'both ways' sorta like difference between 1080i/1080p from my understanding. So what is your 5ms response time? Could you maybe explain this in more detail.
thanks
Posted at 12:05 a.m. on August 11, 2008
Peter says...
Well I will post a positive note here, I got my 47" last week ( I must admit Toll are crap to deal with and it was delivered up-side down and when pointed out to the driver he just looked at me with a blank stare ) after getting it out of the box it was an easy set-up and goes well, also when connecting some new cables to the DVD to TV I had some problems so I contacted the help desk and they set me right so thanks to them.
You cannot blame what Toll do on Kogan as it is out of their hands but gee I would look around for other company's that do this type of work.
Posted at 9:05 a.m. on August 11, 2008
Chumby says...
Hi John,
Thanks for the info. Yea, tried all those things but still have the stuck pixel. Maybe it will just go away in time :(
Played around with the Reds... I get the feeling though that it may be a reception thing... upgrading my plugs, cable and aerial to see if that helps.
Yea.. I have a PS3 and as in the link below it states I should upscale a DVD to 1080p via a HDMI connection. I only ever get 1080i displayed....same as you John.
Not sure why this is...Ruslan... can you shed some light on this?
http://www.ps3fanboy.com/2007/05/23/firmware-1-80-to-incl...
Cheers
Chumby?
Posted at 8:11 p.m. on August 11, 2008
David says...
Hi all,
Considering I can't see it in a store, I'm wondering if we can get any feedback on the 47 inch 100hz; including:
* picture quality;
* build quality; and
* the motion max 100hz technology.
Everyone knows the price is awesome, but are these tv's quality, or what you'd expect for the price?
I need your help guys- let us all know what you think.
Posted at 9:09 p.m. on August 11, 2008
William says...
I recieved the my LCD TV back yesterday after a warrenty claim the moment it arrived after a 2 month wait and im not too impressed as instead of recieving a replacement instead I have the same TV with the audio fixed but still with the panel defects which was the initial concern and of more importance than the audio. If that is the quality that you claim to be satisfactory then I am extremely dissapointed especially after purchasing the extended 5 yr warrenty as well. I would apreciate either a LCD without 3 dark lines 5 pixels wide each or my money back if that cant be achieved. I have previously bought plasma panels and for me they are far superior, you dont have viewing angle issues, contrast ratios are far superior giving crisper pictures and they dont blur easily which I have also found whith my Kogan panel which is a full 1080p 42". They are cheaper compared to an equivalent LCD. Heat, power consumption and weight are very minimal costs in my opinion. I have heard great things about the Kogan brand but until convinced otherwise I am extremely disapointed in the flawed product I have recieved.
Posted at 6:05 p.m. on August 12, 2008
Mark says...
Had our set delivered on 7 August..was good for a few days...now it has developed speaker troubles :( Odd (loud) clicking sound coming from the sets speakers..so I guess we'll be contacting tomorrow to have this seen to but I'm sure not going to wait 2 months for the set to repaired!!!
Posted at 7:53 p.m. on August 12, 2008
John says...
I run my sound through a relativly cheap sony home theatre system ($370 at harvey norman) ...The sound rocks..much better than the inbuilt kogan set speakers.
And I cannot find a headphone jack in the 42" kogan lcd either... Luckily there is one in my home theater set so does not bother me...
Posted at 9:14 p.m. on August 12, 2008
Tn says...
Hello Ruslan,
I'm interested in the FULL HD LCD TVs and am buying one in the near future. What I was wondering is, is there any way for me to see the LCD TV work in real life? Like at a demo store in person somewhere? Is there a way to see it in Sydney?
The price of the TV's is pretty much the biggest selling point of your product but if I'm planning to spend a thousand dollars I'd like to see what I'm getting before it comes. And the 7 day money back guarentee is nice and all, but the price for shipping and the price for returning the product would be a lost few hundred if i'm not happy.
Help us so I can buy your tv quicker!
Posted at 9:19 p.m. on August 12, 2008
Mark says...
aah yes we have a sound system also but we have to put the set on mute setting to block out the clicking noise from the set speakers and of course on mute there is no sound on HD setting...and the large mute icon can't be turned off so quite frankly he set is stuffed.
Posted at 9:34 p.m. on August 12, 2008
John says...
I just turn kogan set volume down to 0 ..I dont hear any clicking... My main concern is that I am not sure that these sets are actually 1080p ..Has anybody played a blue ray disc through the HDMI port yet on 42" full hd? and when you press display button on remote did you see 1080p or 1080i?
If 1080i is best resolution obtained then that would amount to false advertising... ( I cannot check as I don't have blue ray player or ps3)... But surely if my home theater upscales to 1080p then I should see 1080p in display....
Sure the 1080i is still a good picture..but not what I paid for..
Posted at 10:58 p.m. on August 12, 2008
ary says...
Hi John,i have my P3 hook up to my42" with HDMI
when i press display it was 1080p.
but the trouble with me is i can get all channel except channel 10HD,or Digital
Posted at 12:19 a.m. on August 13, 2008
Tony says...
On some devices, such as upscaling DVD players, you can change the the resolution of the signal on the HDMI port, so getting 1080p might just be a matter of tweaking the settings on whatever you're connecting to the TV.
Posted at 2:03 p.m. on August 13, 2008
William says...
Hi Mark,
Yes you have the exact problem I had with the clicking noise and no you cant just put it on 0 volume, its still there only option is mute as you described. They fixed this eventually took 3 weeks however my panel has defects in it from the moment it was switched on as well as later developing the pinging sound. On light colours there is 3 thick vertical lines 5-6 pixels wide which are dark and clearly noticeable. They failed to correct this and now WONT RETURN EMAILS, even if you want the money back you cant because the 7 days are up by the time they get back to you etc. IM NOT HAPPY AND WOULD APPRECIATE SOME CUSTOMER SERVICE. All those who recieved a fault free TV I envy you.
Also did anyone else recieve anything when they purchased the extended warrenty???? I didnt seems dodgy to me as I have no proof of something I paid an additional $199 for. Just me maybe im not sure?
Posted at 6:22 p.m. on August 13, 2008
Mark says...
Sounds like you have had a horror ride with your set William :( We put ours in for sound repair and our 7 days return option is up tomorrow...so I'll be livid if it takes 3 weeks to be returned to us. We were told it is likely to be back tomorrow..but this remains to be seen. I think it is being repaired at Kogan rather than sent to an another repairer as we only have the sound troubles.
I would have thought that something should have been sent to you confirming that you had purchased an extended Warranty for who is Kogan to remember this a few years down the track at Kogan HQ? Even a return email confirming this as a form of receipt would suffice as a legal document if they can't come up with something else. I'd really like to try and look through my fingers at all the problems we have had and do business with Kogan again but it's becoming difficult. We will see how quickly it comes back from repair. I could easily flame up and go into ballistic mode as it is. Keep contacting William to get the set repaired as it doesn't sound as it is fit for the purpose you purchased it for and the Trades Practices Act is quite clear on that matter. I'd like to say to friends..yes go Kogan!! But it's becoming so that I'm thinking..oh my..maybe I shouldn't.
We'll see what happens tomorrow.
Posted at 6:43 p.m. on August 13, 2008
Les P says...
UPDATE:
I would like to report back to this blog and leave some positive comments.
“08-08-08 is not my lucky number” but 12-08-08 is, as I am now enjoying the Beijing Olympics in full HD glory on my 47" 100Hz Kogan TV, a little late but better late than never.
The "dud" power supply problem turned out to be a faulty "secret" on/off switch hidden under the RH corner speaker on the bottom of the TV. This switch was also stuck in the Off position and needed to be pressed several times to release.
(maybe because of the rough handling TOLL and the Upside down delivery IPEC).
Also the "secret" switch is not identified by any label, nor mentioned in the micro paper instruction manual.
Many thanks to "Ian M", (this blog), and the Kogan return email for pointing out the exact location, hard to find in the dark with so much large screen real estate.
Discussions with Kogan administration identify that majority of customers (200) needed help also however this was not available to me last friday night when I unpacked the set.
NOTE:This will not be a future problem as the next delivery will have a sticky label pointer.
I have also suggested to Kogan admin that a HELP link/download be available on this site. ie: additional technical PDF's, notes, connection diagrams.
As for TOLL/IPEC, the poor delivery service experienced contrasted the good sales efficiency of the otherwise excellent Kogan TV.
Observations;
1. Toll/IPEC tracking number did not work (even after extended phone calls to Toll customer help the staff could not give me details of where my goods were in the delivery chain). The goods were delivered while the toll customer help stated that they had not yet left Kogan Altona.
2. The Toll/IPEC delivery van drove off the track, onto the lawn, -and got bogged. I spent more than an hour refilling the 10m long, deep van wheel ruts left behind.
3. Lastly and most importantly, the TV was delivered upside down. It appears that it was stored and moved roughly by the damage to the carton and strapping. The carton was delivered upside down and the cardboard box was badly marked and soiled on the box top opening flaps. When the cardboard box was opened the TV was upside down.
This is not a means to point the finger or blame anyone individually but meant provide feedback to protect the fragility of the product and to improve the delivery systems to all customers.
I hope that my bad delivery experience is an isolated one, but if it points to pattern then urgent attention needs to be given to improve delivery quality to the customer.
Posted at 10:21 p.m. on August 13, 2008
John says...
Thanks ary, glad to see that the 1080p does exist.
I wish there were 2 vga inputs..as my old xbox and non hd foxtel IQ both need this and have to keep swapping leads...(will not be prob next week as I am buying a cheapie 3 way switch which will do untill i get all HDMI stuff and HDMI splitter).
I dont know why they bother with two sets of those component video inputs... does anybody use them???
I see that kogan has released a 24" monitor... I am in the market for one of these as well.. pity that the Kogan has no HDMI... for $50 bucks more I can get an LG 24" that has HDMI (and similar specs to the Kogan). And the LG will be pickup from an actual store.. so if any probs I can walk in with it and say.."Fix it now..I can wait" :p
Posted at 12:40 a.m. on August 14, 2008
dez says...
I have just noticed there is some competiton to kogan on ebay coming from sydney. A brand called ita? 100hz lg screen similar specs to kogan ect but in auction. offering a free wall mount! No upgradable warrenty but I have doubts about kogans warrenty reading these blogs.
I have not yet received my kogan tv and am having second thorts about the customer service and warrenty issues. If I should receive a faulty tv I sure do hope ruslan would have fixed the extended waits on repair and waits on support. I have never seen them online... I know these tv's are cheaper than others but its still $1800+ so please from the blogs and the reputation starting to accure would better customer service be put in place. And maybe a free wall mount? hehe
Posted at 9:35 a.m. on August 14, 2008
Pete says...
I am wondering if I can see the 32' in action as I don't buy TVs unless I've seen the image quality with my own eyes. I can assume that the 42' will look like an LG TV so that's no biggie, but is there LCD TVs using the AUO panels?
Posted at 2:17 p.m. on August 14, 2008
Mark says...
The saga of the set continues. our 42" HD developed a clicking noise in the speakers so was collected for repair yesterday and we were told it would be repaired today and returned to us today by KOGAN. Now we find that it is being TOLLED to Frankston AWA not yesterday but today (yep it's not even there yet) and *we* have to deal with AWA oursleves tomorrow. So we hold our breath in the que waiting for AWA to fix the sound....maybe..and return time..who knows. So more BS and time delays..oh and our 7 days is up today.
Posted at 3:05 p.m. on August 14, 2008
Mark says...
Hope you are reading this Rus. TOLL does it again..if you have been following the saga of the HD 42" with sound defect..our set was picked up by TOLL at mid-day yesterday and we were told it would be back to us today..unfortunately by this afternoon no one knew where the set actauly was Frankston AWA or your Malvern office (we were told it was going direct to Kogan..we assumed Altona) so effectively it has been lost in the TOLL System and we are now without a set...no reality based confirmation on when or IF we are going to get a functioning set back and of course our 7 days is up. I asked for a definite confirmation of what if anything isgoing on tonight but only some weak assurance that we 'should' get a call tomorrow. Well...'should' doesn't do it. 'Should' is unacceptable. TOLL losing ourset is unacceptable. Not having a replacement tonite is unacceptable..and not getting an answer tonight is totally unacceptable as I cansee this dragging on tomorrow and into the weekend. NOT GOOD ENOUGH. Having defective sound was the straw that broke the camel's back..now the set being lost is the END OF WHAT I AM PREPARED TO TAKE!!! My email is in receive mode..I'd like a definitive answer tonite and not some whiff of a maybe answer or more BS and confusion tomorrow.
Posted at 6:54 p.m. on August 14, 2008
Ruslan Kogan says...
William and Mark, we are aware of the issues you have, thanks for letting us know. Mark, if you e-mail rachel@kogan.com.au she can update you on the repair. William, if you e-mail support@kogan.com.au we will work swiftly to resolve the issue.
We have sold over 15,000 TVs in Austraila with a customer satisfaction rating of over 99%.
With regards to the warranty, we record the serial number and warranty terms of every TV that is dispatched. If you would like another copy of your tax invoice which includes this, please e-mail sales@kogan.com.au.
Chumby and John, we've setup a PS3 to all our 1080p sets and had it displaying a 1080p signal for games and Blu-ray. However, if you're watching a standard DVD then there will be no difference between 1080i and 1080p. I hope that helps.
We are currently looking at setting up display centres around the country. At the moment we're concentrating on offering the best value TVs to all Australians, and that means running a streamlined business model. In the meantime, if you head to our media section there are links to third party journalist reviews of some of our products.
Posted at 4:13 p.m. on August 15, 2008
Ruslan Kogan says...
Hi Chumby, we do have a zero dead pixel policy and a two stuck pixel policy -- which is better than the major brands! If the stuck pixel video doesn't help please e-mail us at support@kogan.com.au so we can help you out.
With the trailing of the rings, that should certainly not be happening. Get in touch with us, and if it turns out to be faulty we will happily replace it.
Steven, the TV has co-axial digital output. This is the connector for your headphones. Depending on the type of headphones you have, you may need a small adapter which you can pickup from any local electronics store.
Dez, I am not aware of one way response time. Response time typically refers to how long it takes for a pixel to change state. This can not be measured in the way that the JB-HiFi salesman has explained to you. If you find any more info on this I'll be happy to take a look.
Posted at 4:18 p.m. on August 15, 2008
Mark says...
ok..thanks all for your efforts today. Stop using TOLL and no one will get hurt :D Seriously..we will buy again if we can avoid the TOLL factor..that org is utterly useless. Rus the product is good but the distribution sux. Once again thanks.
Posted at 8:47 p.m. on August 15, 2008
Ian M says...
My pleasure Les P. Just thought it an outside possibility this could have been worth trying. It certainly could have got you a few extra days of the Olympics if you got back to this Blog earlier and read it, that was the only reason i threw the extra Power switch option out there for you. Hope you are enjoying theOlympics like i am Les P. Before anyone asks no i am not with Kogan, I am just a new customer who recieved his 32" set as promised and am loving the step up in quality of picture, size and sound even if it meant i had to go out a day later and buy an LG DVD HDD Recorder / Burner to keep the good moments. I upgraded from an old CRT TV and VHS recorder to an LCD & DVD recorder in 2 days and am wondering why i didn't do it earlier. Oh yeh the price Thanks to Kogans for making their products affordable for me to consider the change.
Posted at 2:29 a.m. on August 16, 2008
Nigel P says...
Dear Mr Kogan, after reading ALL the blogs on here (Good and bad) I would like to take a punt and purchase one of your 47" Full HD Tv's, in saying this can you guarantee me that there will be no picture, sound or delivery issues?? and also could you personally test my tv before delivery just to re-assure me that it is in perfect working order? I don't want to go through all the hassles of returning and waiting and getting frustrated like some people on here have had to endure, I know we don't live in a perfect world, but I guess this is one way of reaching that goal. Failing this I don't think I would like to part with my hard earned cash, this may seem a bit harsh and out of the ordinary, but I have been stung a few times in the past and have lost out :-(( I really really like what I see and the specs are just what I am looking for. Looking Forward to hearing from you.
Kind regards
Nige
P.S have a nice day :-))
Posted at 8:34 a.m. on August 16, 2008
Mark..on a postive note :D says...
As we were one of the customers that endured some of the tears and frustration of having TOLL direct our set set to WA and then lose it entirely when we sent it in for sound repairs etc..we'd just like to say with all that went on...wishing the troubles could have been avoided..we'd still do business with Kogan again as we think they *did* go the extra hard yards to get our set to us. It's anew company with a great idea..the staff have been as helpful as they have been able to be..and have put up with us as customers..for which we thank them for. Sadly TOLL have let Kogan down twice with us but we'd shop again with Kogan if we can get TOLL out of the mix. Thank you Rus and all of your staff.. I'd encourage new customers to stay with Kogan..yes there were some flies in the ointment and some sour moments..but Kogan won't rip you off or dud you and the product is beautiful!!! (now the sound has been fixed....grrr... :D ) I hope you can put this month behind you...and move on to gaining a goodly market share.
Posted at 6:43 p.m. on August 17, 2008
dez says...
I kan't wait for my TV! ARHHH its killing me :)
Posted at 6:29 p.m. on August 19, 2008
Frank H says...
Looking at purchasing a 42 inch LCD 100 mhz full HD 1080p
for $1449.
Live near Altona Toll store can I pick it up and avoid delivery fee.?
Any adverse/positive comment re this tv.
Cheers
Frank
Posted at 3:19 p.m. on August 23, 2008
george says...
have one of the new 47" it's brilliant on all chanells
but 10 which breaksb up both sound and vision anyone out there have any ideas pic is ok on analog but fuzzy
Posted at 12:43 p.m. on August 26, 2008
Frank H says...
Concerned about the delivery Toll has its problems? however dont mind the wait if the product is ok.
Posted at 10:54 p.m. on August 26, 2008
Damian W says...
With the 42 inch diagonal what is the actual dimension of veiwing, is it 42 or less
Posted at 11:34 p.m. on August 27, 2008
frank.h. says...
why has all the chat stopped???
Posted at 3:46 p.m. on September 4, 2008
dez says...
this blog is quite old now, Im waiting on the shipment for the 47' 100hz series. I'll blog when I get it and let you all know how it went.
Posted at 7:43 p.m. on September 5, 2008
Tekko says...
Z z z z z z z z z z z z z z z z z z z z z z z.....what (wakes up shaking sleep out of eyes). Is it September 14th yet? No? Mmm.... Z z z z z z z z z z z z z z z z............
Posted at 12:22 p.m. on September 6, 2008
David says...
Any further feedback on the 47 inch?
Are you happy with the picture quality?
How is the 100 hz motion flow operating?
Any feedback on the quality of the product would be appreciated.
Thanks
Posted at 9:10 p.m. on September 7, 2008
Vianney says...
What does 1080p support mean on the 26" HD pro TV?
Posted at 12:11 p.m. on September 8, 2008
george says...
hi have had the 47 from Aug it's fantastic compared to the old flat screen LG picture is brilliant colours realy good best thing i ever did was buying one of course had problems with toll just like everyone else but have had none with the tv my recomendation go for it n buy one i'm now looking at the GPS as it's specs seem to be as good as the latest Tom Tom
Posted at 2:07 p.m. on September 8, 2008
peter says...
2 days to go!!! woot!!!
hope toll dont stuff it up!
Posted at 4:12 p.m. on September 12, 2008
dez says...
dum dada duuummm! 1 day to go! How long for delivery after they get stock tomorrow?
Posted at 3:19 p.m. on September 13, 2008
dez says...
I just read the 47 inch tvs won't be dispatched untill 31st of october i hope is is a mistake!
Posted at 1:48 p.m. on September 14, 2008
Tekko says...
after dez has said "I just read the 47 inch tvs won't be dispatched untill 31st of october i hope is is a mistake!"
I've just spotted this on the item description also. Hoping this is only for newer customers and ours are on the way. Just sent an email to ask for confirmation. Tomorrow, Monday, should tell. Fingers crossed.
Posted at 5:50 p.m. on September 14, 2008
Tekko says...
Email back last night. Dispatched today or tomorrow. Thanks Kogan Technologies.
Posted at 7:15 a.m. on September 15, 2008
peter says...
yeee haaa! its on its way!!!!!!!!!!!!!
got the biggest grin on my face :-)
cmon Toll, get it right this time!
Posted at 6:12 p.m. on September 15, 2008
peter says...
not a good sign:
The following errors occurred :
The Consignment 75840510***** is not available.
No records were found for the connote(s) numbers supplied
i hope this is just a computer glitch
Posted at 11:05 p.m. on September 15, 2008
Geoff says...
I have sent an email with no reply, but got through to sales on Phone after Heaps of Attemps, I Just thought I would Share what they told me so that others trying would know what is going on with the Shipment.
Apparently they have over 700 Televisions to ship out, so it may be 3 or 4 Days before all are Shipped. I was told to check my Email every evening for Consignment Details from TOLL. So I guess some of us may not receive our TV this week? I hope this helps. Although I understand that Kogan would be very busy Getting TV's Out It would have been nice for this to have been explained on this Site. It doesn't bother me waiting, but I just have to make sure someone is home when TOLL Arrives.
Posted at 11:02 a.m. on September 16, 2008
Rob says...
yeah lack of information is the biggest downside, the big pull in was the fact the Tv was being "Dispatched" on 14th Sep (which was a Sunday anyway,so was anything dispatched on a "Sunday""
And then get a standard email saying basically toll will email you and that's it.We sit on our butt at home for the next week "In case" Toll emails/rocks up at our front door? Give us some info and turn your darm live support service on
Posted at 11:51 a.m. on September 16, 2008
Rob says...
Anyone get a telly delivered today?
Posted at 8:07 p.m. on September 16, 2008
peter says...
i did the consignment search again, and have had some success.
If you look into the info given it gives an eta, mine is on thursday...........ROLL ON THURSDAY! :-)
Posted at 1:59 a.m. on September 17, 2008
Rob says...
Morning all, how is the delivery process going, Im yet to hear from Toll, we are half an hour from Altona on the same freeway, I could of picked the damn thing up myself.
How are we to know when we need to be home?
Posted at 9:38 a.m. on September 17, 2008
Rob says...
Just received a reply from Kogan, and Toll have been given the flick for stuffing up, not up to the standard required...i.e failure to deliver etc so they are endeavoring to get them out so we will have to wait and see what happens. Wish I had some trucks because I imagine it would be a good contract??!! So hope that helps anyone else wondering what is going on...cheers
Posted at 11:35 a.m. on September 17, 2008
Mark says...
We bought a 42 HD LCD last consignment and it's wonderful..had a bit of sound trouble but the good folk at Kogan fixed it up nicely..but we had soooo many tears with TOLL. I hope they have given TOLL the flick as we will buy from Kogan again..but if they still use TOLL then we are gone as customers. Kogan have a trific product..but please..please..replace TOLL!!!
Posted at 1:17 p.m. on September 17, 2008
Ray F says...
Oh no! I hope that there is not going to be too much of a hold up. I have the 42" ordered, was recommended by a friend who has a Kogan. My wife was not happy about my order as her brother works in an electronics store and he tried to talk me out of it. I just feel if there are any hassles it will be "I told you so"!!
Posted at 5:36 p.m. on September 17, 2008
Geoff says...
Dear Kogan Team,
I just want to say thank you for the Email Yesterday, I must admit that I was getting a bit Pi*%ed off with not knowing what was happening with our Shipment, But are quite happy with the Explanation that you Guys gave. I am also Glad that you have Given TOLL the Flick. I have used them in the Past and everything took quite a bit longer to arrive than what I was told. As I said in my previous entry I just have to make sure someone is Home when it Does Arrive.
Cheers
Geoff Brown
Email Sent by Kogan:
"Dear Valued Kogan Customer,
The shipment containing the Kogan 1080p-42 and 1080p-47 LCD TVs
arrived at our warehouse on Friday 12th September. All of these TVs
should have been dispatched on Monday 14th September, however there
are still numerous deliveries outstanding. Please accept our sincerest
apologies for these delays.
Kogan Technologies outsource our warehousing operations to Toll
In2Store, and Toll have not been fulfilling their obligations to Kogan
and our customers. Over the last few days we have been in close
contact with Toll senior management in order to have all outstanding
deliveries sent as quickly as possible. Toll have advised us that most
orders will be sent today, with the remainder being sent on Thursday
and Friday this week. Once your TV is sent you will receive an email
from Toll with your consignment number and contact details in order to
track delivery.
This level of service is unacceptable and not in line with Kogan's
business standards and philosophy. To ensure these delays never occur
again, we have terminated our contract with Toll and are in
negotiations with several other companies that can deliver the high
level of service that our customers deserve.
Please be assured that we are doing everything possible to accelerate
this delivery process and we thank you for your purchase and your
patience.
Kindest Regards,
The Kogan Team"
Posted at 1:39 p.m. on September 18, 2008
Graeme says...
Well time will tell if we ever get our tvs but the gps i bought was delivered in 2 days and it works perfectly.
Posted at 4:31 p.m. on September 18, 2008
peter says...
I AM SO ANGRY!!!
Not with Kogan, but with Toll. My wife knew she would be out today, so she organised for her mum to come over and wait.
I got home 1 hour ago and found a "sorry we missed you" card in our letter box.
We have 2 dogs who bark when the front door is so much as touched AND a very loud doorbell, so it would be very hard to miss anyone at the front door.
The moron driver must have thought that our driveway is too long, so he stopped at the mailbox.
I called Toll, they said the only thing they could do was get it sent out tomorrow. @#$%@#$#@$%^#@##$
I am glad to hear Kogan will not be useing them again
Posted at 4:54 p.m. on September 18, 2008
peter says...
update:
Just got off the phone to Toll, they had called to say the package would be delivered tomorrow, I asked to speak to someone who's responsible for taking complaints. I spoke with Brian Green, and explained what had happened, he took the delivery details and said it would be delivered after 5pm today.
Here's hoping it does happen.
Posted at 5:07 p.m. on September 18, 2008
peter says...
IT'S HERE!!! and early(WA time remember)
Damn it looks sexy,
excuse me while i get it set up
Posted at 5:46 p.m. on September 18, 2008
Rob says...
glad you got it peter, enjoy, just remember to keep all the packaging mate (just in case) Mine is great so far
Posted at 6:35 p.m. on September 18, 2008
dez says...
mine tv was only sent today typical as i had organised someone to stay at my house this week 2 collect! now whats going to happen next week... thanks fella's toll has been useless for a while and it never got ne betta. So they should have got the flick a long time ago. disappointed sorry don't really count wen its heard ova and ova again. besides sorry don't fix now that i have no one to collect it and i can't have time off work to wait!
Posted at 8:54 p.m. on September 18, 2008
David says...
Got mine today :) Although it took a couple of days longer than I expected, I have been impressed with my dealings with Kogan. Emails that I sent were replied to promptly, and I feel that I've been informed well, so thankyou to Kogan.
TV is great so far, no problems, great picture. Would recommend this tv to anyone, especially once the transport side of things is sorted out.
Posted at 9:35 p.m. on September 18, 2008
Ray F says...
Going by the Toll track & trace I should have received mine today, but not to be!
Posted at 10:30 p.m. on September 18, 2008
peter says...
oh its a beautiful thing. My wife asked if i could have got it in silver(she has, sorry, HAD a silver theme going in the lounge). No, i had a Ford choice, was my reply :-).
Easy to set up,havn't read the instruction book yet, the print is too bloody small! But it was all pretty straight forward. DVD's look great.....now how is that blueray player coming along Ruslan?
Posted at 2:02 a.m. on September 19, 2008
Peter M says...
I've just ordered the 42" LCD tv. We already have the 19" Pro in our daughter's bedroom. Very happy with that one so hopefully the larger one will be great too.
Posted at 10:29 a.m. on September 19, 2008
Rick says...
A VERY BIG THANKS to Kogan!
My 42" 1080p was delivered today and i cannot fault it what so ever. My PS3 is going to get the biggest workout ever. Very glad i didn't buy the $3100 Samsung i was set on! Also if a problem does develop i'm also glad i won't have to deal with Toll!
Posted at 4:22 p.m. on September 19, 2008
Geoff says...
Well, More Dramas with TOLL, Both myself and my Brother ordered a TV, According to the Online Consignment Note they both were supposed to be Delivered Today, So we both made sure Someone would be Home. We both rang the Company that does TOLLs Deliveries in our Area (South Gippsland) and were both told that they knew Nothing about our Consignments. So On the Phone to Toll and after a few Phone Calls were told that they had not Left Melbourne Depot After Initially being told they do NOT Know where they are.. So Now we have to make sure someone is home on Monday.
Looking Forward to Monday and hope I don't have to waste a Day Again Waiting.
Geoff
Posted at 5:01 p.m. on September 19, 2008
Ray F says...
Same here Geoff. The track & trace site showed ETA as Thursday for Adelaide. Phoned Toll Friday morning, girl said they would phone back. Didn't receive any phone call! Now track & trace shows "undelivered"! Was here all day.
Posted at 5:18 p.m. on September 19, 2008
Ray F says...
"Fast Australia Wide Delivery"! What a joke. Left Melbourne Wednesday, they tell me will be delivered "they hope" Monday, but can't give me an approximate time. I had some goods delivered last week by a rival company from Brisbane to Adelaide, arrived in two days.
Posted at 8:01 p.m. on September 19, 2008
Tekko says...
I'll tell you what "Fast Australia Wide Delivery" is Ray. Peter in WA has got his set (enjoy the Saints/Hawks game tonight Pete). I don't think, by the posts here, anyone in regional Victoria have their sets.
"Australia Wide" = 1000's of kilometers = no problems. "Victoria Wide = a couple of hundred kilometers = lots of excuses.
Mr Kogan. What about a discount on contract price from Toll? Therefore a partial refund on delivery costs for us.
Posted at 7:15 a.m. on September 20, 2008
Rob says...
You make a good point tekko, although I live in Lara near Geelong and got mine 4 days late, it was the day after I got tracking number, but toll did not deliver it,a independent did.
For a company to charge a decent delivery fee I think we are entitled to certain expectations and those have not been met, and some form of compensation should be considered for those affected, sorry is just a word at the end of the day, and as the old saying goes, Actions speak louder than words...(Note for Kogan, word of mouth advertising goes a long way, both up and down...)
Posted at 8:13 a.m. on September 20, 2008
Rob says...
I started a blog the other day, grab it in case it goes from here, documented my experience with buying and using this TV
, feel free to comment there on your experiences guys...
kogantv add the dot blogspot add the dot com/
Posted at 8:18 a.m. on September 20, 2008
rob says...
I started a blog the other day, grab it in case it goes from here, documented my experience with buying and using this TV , feel free to comment there on your experiences guys... kogantv add the dot blogspot add the dot com/
Posted at 8:31 a.m. on September 20, 2008
Ray F says...
Excellent blog Rob. Looking forward to getting mine! I thought I would have it for the weekend to show off to my brother-in-law who advised me not to go Kogan!
Posted at 9:12 a.m. on September 20, 2008
Rob says...
Yeh, look all we can do is go by what owners have to say, there was so many knockers out there with 3rd hand information, I just tell it how it is, and delivery aside Im pretty happy...(so far) Remember way back when the internet was new? they will steal your life savings, identity...Mobile phones, don't get one they will fry your brain? hehe Some people only stay with what they know...cheers
Posted at 9:22 a.m. on September 20, 2008
Ray F says...
Just reading through the 12 month warranty agreement.
This section in particular and I quote.
"The term of a Total Cover KCCP commences from the date of purchase as listed on the Customers invoice"
Now if the unit was pre-purchased and paid for many weeks before you actually receive the TV is the payment date the start of your warranty? That's how it reads to me!
Posted at 8:56 a.m. on September 21, 2008
Rob says...
Good point Ray, I will add to that too...
I actually thought it odd at the time of delivery than no documentation arrived with the TV, and then forgot all about it but I will mention it here. There is not one appliance of any sort in our house that did not come with a warranty card, at the very least there was instructions on how to complete one electronically or something.
So this is something the Kogan needs to address because all a buyer has is the email with an order number. Surely cutting out the middle man does not mean cutting out relevant documentation physically, a saving of 5 cents maybe? I can only speak for myself but we like to file away important things like this for insurance among other things and I will be following this up. Not good enough! I will post this on their blog and see how long it lasts...
Posted at 10:36 a.m. on September 21, 2008
Dez says...
This was my previous blog, I also contacted kogan in regards to this aswell.
my tv was only sent today typical as i had organised someone to stay at my house this week 2 collect! now whats going to happen next week... thanks fella's toll has been useless for a while and it never got ne betta. So they should have got the flick a long time ago. disappointed sorry don't really count wen its heard ova and ova again. besides sorry don't fix now that i have no one to collect it and i can't have time off work to wait!
Well thumbs up for their reply I sent an email thursday nite at 9.30ish and i got a reply at 11.30ish that nite!
Only problem is they directed me to contact and deal with toll myself... fair enough if it is an uncomman thing but when they have held the contract for way to long I think the ball sould be in thier court. I don't have time from 9-6 work days to chase this up.
Can't wait for the it but, hopefully tomorrow... fingers crossed.
Posted at 2:29 p.m. on September 21, 2008
Geoff says...
Great Blog Rob, Just 1 More Day to wait now Hopefully, My Brother and I have been Promised Delivery Tomorow. Fingers Crossed here too Dez...
Posted at 3:32 p.m. on September 21, 2008
Ray F says...
Realistically too, it is not an "onsite warranty". I have an onsite warranty agreement with Dell. I have used it once and a Dell service rep actually came to my house and repaired the laptop. He did not take it away!
Posted at 6:58 p.m. on September 21, 2008
peter says...
interesting blog rob, do you do it while watching tv?
noticed that 6 out of 7 voters wanted their money back. Did they actualy buy one of these tv's? I love my Kogan and have been spreading the word far and wide, my brother in-law has 3 Kogans(2big, 1 small), He loves his.
It's half the price of any other tv with the same spec, waranty is honered without a drama (Kogan contacted my brother in-law BEFORE his unit played up,to say it might have speaker issues, it got fixed no problem) It has a NO DEAD PIXEL policy. Find that with any other brand, no salesman i talked to would say a brand that had that amount of cover.
Ray F i hope you tell your brother in-law to pull his head out of his arse, people who knock a product without any first-hand knowlege realy give me the irits.
Ok so the Toll experience took some of the shine off, but she got sooo much more shine when i finaly installed and set up my tv where i wanted it. Thankfully the dimensions stated on the site are very acurate, I had 3mm to play with(690 vs 693). I still havn't read the instruction leaflet :-)
Posted at 11 p.m. on September 21, 2008
Geoff says...
Unbelievable, TV is Not on its way and TOLL don't know where it is, I have told TOLL that when they find it I will Pick it up myself.. a 390km round trip, but I will at least have it.
Posted at 10:06 a.m. on September 22, 2008
Ruslan Kogan says...
Hi all,
I'm just trying to work through the questions here -- it's become a massive post!
Damian W, 42" is the actual viewing area of the TV. This is a standard rule across all of our products.
Frank H, due to Occupational Health and Safety reasons, we have been forced to stop allowing pickups.
Vianney, the 1080p support on the 26" PRO means that it can support a 1080p signal but downscales it to 1366x768. Alternatively, we have 32"/42"/47" TVs which are native 1080p screens.
Regards,
Ruslan
Posted at 3:24 p.m. on September 22, 2008
Ruslan Kogan says...
Rob,
We pride ourselves on our paperless office and try and minimise unnecessary paperwork. You should have had a tax invoice and warranty card emailed to you after your purchase. Please email us -- through our support page -- if you didn't receive this and we will resend it for you.
Posted at 3:38 p.m. on September 22, 2008
Ray F says...
Well mine finally arrrived today, Monday. Plugged it in and have had it going for about 2 hours now. Must say I am very impressed. Picture quality and build quality, no complaints. If it continues on like this Ruslan you have one very happy customer.
Posted at 4:29 p.m. on September 22, 2008
Geoff says...
Emailed Kogan with an update on what was going on with TOLL. I then received a Phone call from Daniel to say he has been in touch with someone in charge at TOLL, and that they were looking into it. I then Received another call at 1:00 pm with an Update, Toll were on their way with mine, and my brothers Televisions, They made a Special Trip. Mine arrived at about 4:30 Tonight. I must say that I am Quite Impressed with the Quality of both the TV and Picture Quality. Thank you Daniel and TOLL.
Posted at 6:21 p.m. on September 22, 2008
graeme says...
I went to toll and picked mine up cause i was sick of the bulls--t .It took almost 9 days to deliver from the original dipatch date.Have set it up now got the 42 inch full hd 100mhz and not really impressed with the picture quality. Maybe need to do something else to get better picture but surely with this sort of tv i dont . Any ideas anyone.
Posted at 8:25 p.m. on September 22, 2008
Adrian says...
I have just received my 42 inch tv - very happy!!!!!
Thanks Kogan
Posted at 9:29 p.m. on September 22, 2008
Geoff says...
Gave my 47" Kogan TV a great workout last night, Watched a Blu-Ray Movie, Played a Game on my PS3 and also on my Wii. I must say that I am very Impressed with my Choice on Buying a Kogan TV. I did not have to change any Settings at all, Picture was Perfect "Out of the Box".
I am using my Kogan TV through the Latest Integra DTR-7.8 Amplifier Via HDMI with the Panasonic DMR-BW500 Blu-Ray (Burner) and Panasonic DMR-EZ48V DVD/VHS Combo, These are connected to Top End Klipsch Speakers. I would say that I am very happy with the whole Package and the Kogan TV Definately Fits in with the Quality of the rest of the System.......
Posted at 7:58 a.m. on September 23, 2008
Dez says...
Got my tv yesterday (monday) after calling toll 4 times! the eta was friday... they are useless!
Love the TV gr8 picture! have one stuck pixel though (black on blue and changes colour when the background colour changes). Neone have an idea on how to fix it?
A mate pointed out there is no optical output for sound, slightly disapointing would like to keep the video and sound seperate on the best output.
Gr8 picture love it,
Extreamly happy thanks Kogan :) and will buy again!
Posted at 7:50 p.m. on September 23, 2008
Fred says...
Great TV's Kogan love that you offer a great size set for the price that you have it for, one observation I would like to make and ask about is can you make panels with higher contrast ratio's (actual not dynamic). I know I'm being a bit picky but it would make your range even more spectacular because of that option, overall I think you got a very good range and I shall be buying a TV soon from you.
Posted at 10:19 p.m. on September 23, 2008
Tony says...
Hi Graeme,
I was having problems with picture quality particularly with ABC.
Found this site
http://www.abc.net.au/reception/digital
and discovered that there were maintenance works in my broadcast area for nearly a week. Went through their checklist which is a little dated and have resolved all my problems except analogue reception on Win tv. Replaced all my cables with HIGH QUALITY ones i.e Aerial wall socket to RF in. I purchased Belkin brand ones which are Quad shielded and have 99.99% oxygen-free, solid-copper conductor and 24k Gold plated connectors Made a noticeable difference as digital is apparently more susceptible to interference form various sources. Also connected DVD using COMPONENT video cables of same quality and the clarity is out of this world. Really looking forward to Kogan Blue Ray player becoming available as then i will be a happy little vegemite indeed.
Hoping this helps
Many thanks to Ruslan and the Kogan team including their support ( ps everyone - if you have a problem, try to be patient and work through it - Kogan people will NOT let you down). Have a nice day everyone !
Posted at 9:47 a.m. on September 25, 2008
Tekko says...
Let me tell you my 'Toll' Story.
Last Friday after it was obvious that the TV was not going to reach me by the weekend (story in itself) I spoke to a Toll rep in the nearest depot to me and told her as I was going to be away most of the next week they should hold the TV until I contacted them on my return.
Monday morning upon my departure I rang again to confirm my instructions. "Yes" they said, "All was understood".
So this morning I rang again (same depot) to advise I'd be home for receival tomorrow. Quoted my connote number and they told me the item was delivered last Monday. But nobody was home.
Go figure.
I'm going to raise merry hell if I don't get it tomorrow.
Posted at 5:31 p.m. on September 25, 2008
B Jenner says...
Hi Kogan waiting for my first ever LCD tv to arrive (still a few days till it arrives in your stock). can't wait *grin*
are there any future plans for a Kogan surrond sound amplifier?
Posted at 8:47 p.m. on September 25, 2008
Tekko says...
My 47" arrived yesterday morning. Initially, on setting up, happiness turned to disappointment. In Portland we only have ABC and SBS transmitting digitally. The commercial stations are still analogue. After scanning, the digital stations came up perfect. The analogue ones were very grainy. Analogue on my old TV was fine. A local antenna installer told me that a new antenna was required. Just like a medical condition I sought a second and third opinion. I'm still waiting on a reply from support@kogan.com.au. Another antenna installer then told me I might have damaged the wall > TV antenna lead on change over. Try a new one. Did this and received a lot better analogue picture. Now have to wait until the commercials digitize. Still have another problem though. Cannot get any sound through my DVD recorder/player and my son's Xbox. This was mentioned also in my email to your support team Mr Kogan, to which I'm still waiting for a reply.
Posted at 7:13 a.m. on September 27, 2008
steveh says...
Thanks Guys, Just took delivery of 42" Panel no complaints at all from ordering to delivery all went as expected. Very pleased with product. Keep up the good work.
Posted at 8:38 a.m. on September 27, 2008
Tekko says...
I'm now a satisfied customer. Fiddled around with the cabling and got sound to work with both DVD recorder and Xbox.
Posted at 11:14 a.m. on September 27, 2008
Ian M says...
I must say i have been catching up on past Blogs and find it interesting to say the least that people are very easy to knock a company who is trying to give us value for Money. In some cases when they haven't even purchased a TV from Kogans.
Can i say i have purchased my first ever LCD. I purchased the 32" 1080p back in August for the Olympics. Delivery was on time. Best TV and Biggest TV i have ever owned. Almost wished Kogan did a 26" HD though as the 32" is slightly big for the bedroom but very enjoyable to say the least.
It has taken me over a month to get back here because i have been enjoying my TV so much. Thanks to Ruslan and the Kogan team.I will be back for a 26" when money is available as my Mum now wants the 32" in the lounge room as she loved the Olympics etc. on the Big screen and loving the digital channels also as never had them before either and refuse to Pay Foxtel for 6 digital channels when we can now get free to air for nothing with the Kogan.
Thumbs up for a great product. People who want to knock Kogans 1st want to try & buy their product. They are excellent and the BEST value going around. I love mine and i have to keep Mum away from it at moment lol.
Posted at 3:24 a.m. on September 29, 2008
Ian M says...
When mentioning the 26" HD i meant to say the 1080p picture like the 32" has. When this happens i will be back for a 26" HD with 1080p picture even though normal FTA TV doesn't relay in this mode. It would still be nice to have for the future and then be able to put the 32" back in our lounge.
Posted at 3:29 a.m. on September 29, 2008
Anthony R says...
Toll is an absolute frigging mess.
Posted at 2:56 p.m. on September 30, 2008
Tony says...
nearly 2 months down the track, the 42" FHD TV is very good. It's hard to watch a "standard" sized TV. HD TV certainly makes a difference too.
Other than the audio glitch, which Kogan proactively informed us about and fixed for free, the TV has been superb. I would recommend Kogan products to anyone, as they represent good quality and value for money. The only blemish is Toll's inability to deliver the product.
P.S. The Blu-Ray player looks very tempting...
Posted at 3:30 p.m. on October 1, 2008
Mark says...
Is veeeery tempting Tony..Blue Ray yum! I think we can look at the pennies next week :D The only fly in the ointment is TOLL as we don't want to go through that again with them. Russ and Co you have a trific product and the customer service on your end is wonderful but TOLL is very harmful..are you going to use another deliverer?
Posted at 9:28 a.m. on October 2, 2008
Chris says...
Yep - have to agree with all regarding TOLL. Received the first part of my order which was the 22" LCD (other part of the order is the 47")....box arrived, tape across the top, sliced open - removed tv to find no remote, no power cables, nothing - just a TV...not happy at all.
Just hope it is not a repeat episode when the 47" arrives!
Posted at 6:44 p.m. on October 2, 2008
Ian M says...
I must say after having my 32" 1080p LCD TV for just over 2 months. I am now seeing the same TV for $100 less on here now. I wouldn't trade my 32" 1080p TV in for anything because i wanted to see the Olympics in August with it. But i do find it disappointing that Kogan have now dropped $100 off this same TV. It almost pays for the 5 Year extended warranty just in the savings.
Well done to Kogan for making this product even cheaper, but it doesn't help some of us who supported you with this new product as little as 2 months ago now.
It has memories of Mitsubishi with the first 380 and they bought the 2nd model out 9 months later and dropped the price of the 2nd model with an uproar from the first buyers. Mitsubishi through the backlash finished up giving purchases of the first model the price difference between the 2 models. Any chance of this happening here Ruslan & Dan??
Posted at 11:12 p.m. on October 19, 2008
Tone says...
Geoff's blog on 18 September 2008 included an email from Kogan indicating a termination of their contract with Toll. I was wondering if Kogan have managed yet to find another company to do the deliveries. I will be purchasing a 42" H DF LCD from Kogan but worry about Toll delivering it. I feel that many/some of the problems experienced by many with their set could be attributed to the way they were shipped/delivered, i.e. upside down, boxes mishandled, etc. Kogan must deal with this shipping problem asap as most of the negative feedbacks are in this area.
Cheers
Posted at 12:23 p.m. on October 22, 2008
Dave says...
Ian M,
I pre-ordered and paid for my 32" 1080p back on August 5th, waited 2 months to get it, had it for a week and then Ruslan knocked $100 off the price. I did notice that Aldi are selling a similar TV for the price Ruslan is now charging for his 32" LCD.
Now I'm worried the Blu-Ray I pre-ordered (and paid for) will drop in price the week after I get it.
Posted at 2:01 p.m. on October 22, 2008
Marie says...
Recieved our 32" LCD Tv. Connected up and very impressed. Simple to connect up and excellent picture. Will now get the 42" screen. Looks great. Keep it up. Happy customer.
Posted at 7:26 p.m. on October 23, 2008
Owen says...
Well i brought Full HD 32" this year August, after about 4 weeks later my TV start going funny like go black then back up normal then later it wont turn on at all not even power switch so i asked kogan to fix it and had fixed BUT it got worse there is marked red on left side of screen when background is black or nothing(blank) i ask kogan what suggest about it but no success so anyone have same problem i have can help me out?
Many Thanks
Posted at 11:11 p.m. on October 24, 2008
Geoff says...
I Received my 47" HD TV just over a month ago and thought I would leave some more Feedback seeing I have had quite a bit of time to "Play" with all the settings. I have Turned All of the Advanced Video Settings to the OFF Position, I have Adjusted Color, Brightness, Contrast etc to get the Best Picture that I think I could Get. A Friend who has a Sony Bravia LCD is Very Impressed with it, He Said that he wished he bought a Kogan Instead.
I will buy again
a very happy customer
cheers
Geoff
Posted at 9:32 p.m. on October 27, 2008
Owen says...
i just got replace TV finally its better im happy with it hopefully it will going good for long time
Posted at 9:43 p.m. on November 3, 2008
Ruslan Kogan says...
Glad you're all happy!
Just about the pricing, we're always trying to get the best value for money solutions. As our buying power increases we can sell TVs for cheaper and we always pass this cost saving onto our customers.
One thing you can always be assured of, the best value for money LCD TVs will be at Kogan.
Posted at 12:20 p.m. on November 4, 2008
Ruslan Kogan says...
Hi Tone,
The situation with Toll is that they will still be doing our deliveries, but we are no longer using them for warehousing.
We've implemented a number of measures, such as doubling the thickness of our boxes, introducing better labels, and ensuring every driver is adequately trained in handling LCD TVs.
With these in place I'm confident we have eliminated any future repeats of the delivery issues some people faced.
I greatly appreciate everyone's support through the issue. Your feedback has been very helpful in improving our business.
Posted at 12:27 p.m. on November 4, 2008
Greg says...
Hey new guy here just wondering if you're planning on having any package deals? eg a 1080p tv w/ blu-ray player @ $$$$
Posted at 6:12 p.m. on November 5, 2008
Umth says...
http://www.gadgetguy.com.au/kogan-pro-42-review-152659-1....
Is this review accurate? Does the black appear more like grey?
Posted at 1:20 a.m. on November 10, 2008
DOC says...
How about displaying finer specs for each of your models.
And several views of the products ;
ie Rear and Side Connectors
I went to order a TV and was astounded by a charge of $75 for delivery ! I'd rather come pick it up myself, is there a outlet ?
Posted at 8:14 a.m. on November 20, 2008
Umth says...
Value for Money
https://shop.1wow.com.au/productcart/pc/viewPrd.asp?idcat...
Better Quality products, If wow is selling these items after so many middlemen, how does is it still beat kogan?
Posted at 6:22 p.m. on November 22, 2008
Andy says...
Just got my 32" Kogan screen; impressed so far. The picture quality is top notch, the contrast excellent and the built-in speakers, after reading so often that they're not great, are much better than I expected. I haven't viewed anything in 1080p yet (waiting on a VGA cable to arrive for my 360) but I will post again with impressions once I have.
For the record there were absolutely no hitches with Toll, the tracking page said the TV arrived at my state's depot late last night, and sure enough it was delivered to my door at 7:25am this morning. Cannot fault that.
Posted at 10:35 p.m. on December 12, 2008
Graeme says...
Does anyone have any sugestionson how to get a crystal clear picture when watching dvds the current picture is worse than my old crt tv.Tried the help line and had enough problems just setting the dvd player up.
Posted at 9:40 a.m. on December 13, 2008
Tony says...
Graeme,
What Leads are you using?
Hopefully not the same old cruddy ones that came with the DVD? If so invest in some new ones (hopefully your DVD has outputs for COMPONENT DVD Leads). Again if so - do yourself a big favour and invest in the newer ones. Or alternativly buy a new Blu Ray Player from KOGAN and then use HDMI ones and be transported into another dimension - Sort of like Star Trek !
Posted at 7:49 p.m. on December 15, 2008
Anton says...
For Dave and Ian M,
I can't believe you are complaining about the 32" LCD dropping $100 in price 2months after you bought it. My LG dropped $500 3months after i bought it and now its worth about $3000 less than i paid for it. A few years ago plasmas cost $30000 plus, those models wouldn't even be worth a thousand bucks now! AND you're complaining about $100! Plasmas and LCD's have been getting cheaper all the time and until recently our dollar was getting stronger making imports even cheaper.YOU were both happy with the price you paid at the time... so grow a brain both of you and shut the hell up!!
Posted at 8:51 a.m. on December 17, 2008
PG says...
I am sure the TV is great and the Blue ray is fine. But Kogan uses a delivery system that fails to work. I am told by TOLL that they wont deliver any item more than 60kg becasue of OH&S regulations. The 42 inch weighs 100gk. So it sits in the warehouse in Dandenong. Kogan has the money, TOLL has the TV. Where is the circuit breaker and how do we get the product delivered that we have paid for? While it is Dandenong it might as well stil be in Shanghai or Suchau.
Kogan wont anser the phone, they have turned the live chat off line and cant respond to emails. So I resort to the blog. I am frustrated in getting delivery of what was to be a christmas present. Kogan was quick to respond to the sale, even quicker to charge the credit card and fast of the mark to deliveer it to the Toll warehouse - But there seems to be a flaw in the system now. Each party of course blames the other. I the mean time I have no TV and I am out of pocket by $1500
Communication is non existent.
Has anyone else had these frusdtrations.
Posted at 12:38 p.m. on December 23, 2008
graeme says...
thanx tony but have bought $180 dollar component leads and wasnt any better tried hdmi lead still no better was informed yesterday need a dvd player that upscales to 1080p or no matter what leads you use the picture will be the same.Unless i buy a blueray but then i have about 600 normal dvds so why bother.Cheaper to get new dvd player that upscales.
Posted at 5:08 p.m. on December 23, 2008
Rob says...
Hi all, just poping in to say my telly has been flawless, excellent and I am very happy, you might remember me,I started a blog about the Kogan Purchase months ago...
If anyone needs a bit of an idea its still there but I have had no reason to update it as all is going smoothly. The cricket is suberb in HD and surround sound,we feel like we are at the MCG!
Cheers
http://kogantv.blogspot.com/
Posted at 9:26 a.m. on December 28, 2008
Toby says...
Are there any plans to include 1080/24p in future models?
Posted at 10:11 p.m. on January 5, 2009
Abiodun Bolarinwa says...
I bought my 42" Full HD LCD around september 2008.Imust confess it is a very good product with very good picture production.My family and i have been enjoying playing our Wii sports and Playstation on the tv.The only snag there is the tv kogan label is not engraved on the panel but instead glued.The "g" letter in mine is falling off and all attempt to glue it back has failed.Also the tv seems to be producing a lot of heat when you stand close compare to others i have seen.Apart from these every other thing is perfect..
Posted at 1:57 a.m. on January 18, 2009
James B says...
Can the 47" lcd be used in portrait mode ??
Posted at 4:11 a.m. on January 19, 2009
fbmekqnb says...
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Posted at 5:08 a.m. on January 25, 2009
ehpguoon says...
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Posted at 12:24 p.m. on January 28, 2009
bazza says...
Purchased a 47 inch 1080p 100hz model big probs
Posted at 3:11 p.m. on January 28, 2009
A.Smith says...
We have the older Kogan 26" LCD in the bedroom (love it by the way, except for a bad, bad, bad remote, which we replaced with a programmable one) and were about to buy the HD 47" for the Lounge. I dont want to start a debate here, but recently the prices of Plasma in the stores have dropped dramatically, to the point where I just couldn't resist. I admire the new specs for the Kogan True HD TV's and recommend them to my (LCD fanatic) friends. I guess my question is.... where are the big big big Kogan PLASMA screens with the same specs!? 50", 65" ++++
Aside from this, perhaps Kogan can make affordable outdoor units which i could hang up on the wall outside near the pool (undercover of course) :)
Posted at 11:46 a.m. on February 1, 2009
Gessica says...
Hi all. My wish is to ride the tempest, tame the waves, kill the sharks. I will not resign myself...
I am from Tajikistan and learning to speak English, give true I wrote the following sentence: "It absolutely mind stunning! Eyes and try to kiss the right part this is too much kiss of the womb."
Thanks ;-). Gessica.
Posted at 8:57 p.m. on February 12, 2009
Tyrese says...
would like to buy a 100hz 37" full HD lcd tv (preferrably LG panel), just wondering are you considering releasing one in that size?
Posted at 8:07 p.m. on February 17, 2009
Rob says...
Hi guys, I've had to make a claim on our LCD telly after 8 months of perfect picture.Unfortunately a green tinge appears where dark shadows or black colours should be quite frequently. Kogan was very quick agreeing with me that something was wrong and got a courier to come over to pick it up. (Remember to keep your carton and packaging for courier, your responsibility) That's where it stands as I wait to here what is going to happen.To stay tuned I've updated my blog here guys...
http://kogantv.blogspot.com/2009/06/needed-to-make-warran...
Cheers
Rob
Posted at 4:23 p.m. on June 17, 2009
Rob says...
Not happy Kogan, no body answers my emails whats going on with my TV??? Not fun looking at a wall and a foxtel sub I cant use.Your useless live support just hangs using free google chat or whatever, spend some money and get a adequate working secure live support system please, this kind of support is backyard operator style fair dinkum.I am furious
Posted at 12:55 p.m. on June 22, 2009
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